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Customer Service Representative

3 months ago

Ahmedabad, India Technocruitx Universal Services Private Limited Full time

Maintain customer accounts and record account information.

Oversee customer financial accounts and process customer adjustments.

Make recommendations or services to customers based on their needs and preferences.

Oversee a team of customer service representatives and ensure they meet monthly quotas.

Follow communication guidelines, policies and procedures.

Upgrade and cancel customer accounts by customer request.

Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.

**Salary**: ₹10,000.00 - ₹25,000.00 per month

Schedule:

- Monday to Friday
- Night shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**
+91 9638678836