Computer Operator Customer Service

7 months ago


Hyderabad, India Advanced Technical Full time

This is backend back office role

Graduate with Excellent English Communications can apply

Position for backend work

Immediate Hiring

Rotational shifts

Customer Service Related To Medical Equipment

Domestic/ International Calling experience will be considered

Excellent incentives

5 / 6 days working - Depending on organization
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings

Key Performance Indicators:

- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team

**Qualifications**:

- A Bachelors degree from any stream if a Fresher
- Minimum HSC with a minimum of 1 year of relevant experience
- Passionate about customer care
- Good typing skill
- Fluent in written and spoken English
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends



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