Customer Service Supervisor
2 weeks ago
**Job Overview**:
To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning.
**Key Responsibilities**:
- Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at airport
- Drive ground service performance to deliver service excellence consistently across the domestic network
- Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies
- Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft
- Plan for and ensure preparedness to deal with irregular operations and crisis situations
- Represent Vistara’s interest in the airport community (e.g. AOC, SITA CUTE, etc)
- Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch point
- Monitoring OTP and take corrective measures
- Ancillary revenue targets to be achieved
- Ensure all compliances are met as per company and regulatory requirement (DGCA/IOSA, Labour Laws)
- Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level
- Contingency Handling Preparedness
**Skills & Attributes**:
- Ability to train, motivate and guide a team
- Strong supervisory skills with leadership acumen is required
- Excellent written and oral communication skills are must
- Basic Knowledge of MS (Word, Excel)
**Work Experience**:
- Preferably 3-5 years of Aviation/ Hospitality Industry experience
**Qualification**:
- Graduate from a recognized university
**Location**:
Pune
**Note**:
All Vistara employees are required to be fully vaccinated against COVID-19.
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