Customer Care Executive

6 months ago


Chandigarh, India Ayam Healthcare Pvt Ltd Full time

**About Us**:
AyamVeda is a dynamic and rapidly growing company dedicated to providing exceptional customer service solutions. We pride ourselves on our commitment to delivering outstanding experiences to our customers. As we expand our operations, we are seeking passionate individuals to join our team and contribute to our success.

As a Customer Care Chat Executive, you will play a pivotal role in ensuring the highest level of customer satisfaction through our chat & voice support channels. You will be responsible for engaging with customers in real-time, addressing inquiries, resolving issues, and providing guidance in a prompt and professional manner. Your primary objective will be to foster positive customer relationships and uphold our company's reputation for excellence.

**Key Responsibilities**:

- Respond to customer inquiries and provide support via voice &/or chat in a timely and efficient manner.
- Identify and assess customer needs to deliver personalized assistance and solutions.
- Resolve customer issues, complaints, and concerns with empathy and professionalism.
- Escalate complex issues to the appropriate department for further resolution.
- Keep accurate records of customer interactions and transactions.
- Stay updated on product/service information to effectively address customer queries.
- Uphold company policies and procedures while adhering to quality standards.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Maintain a positive and proactive attitude in a fast-paced, customer-focused environment.

**Requirements**:

- Excellent written & spoken communication skills with a strong command of the English/Hindi language.
- Previous experience in customer service or a related field is preferred.
- Ability to multitask and prioritize tasks effectively.
- Strong problem-solving skills with a keen attention to detail.
- Empathy and patience when dealing with customers from diverse backgrounds.
- Proficiency in typing and navigating computer systems.
- Flexibility to work in shifts.
- A proactive and team-oriented mindset with a willingness to learn and adapt.
- 12th Pass or equivalent; additional education or training in customer service is a plus.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift

**Education**:

- Doctorate (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Chandigarh, Chandigarh (preferred)

Ability to Relocate:

- Chandigarh, Chandigarh: Relocate before starting work (preferred)

Work Location: In person



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