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Customer Experience Coordinator

2 months ago

Coimbatore, India Bradken Full time

Bradken is a leading solutions provider and global manufacturer of innovative, custom-engineered products for the mining and resources sector. With a 3000-strong workforce, our ability to adapt and evolve keeps us positioned firmly as global leaders in the wear solutions market.

As a Customer Experience Coordinator, you will be reporting to the Marketing Lead. Your primary objective in the role would be to develop and report on customer experience metrics and provide analysis and advice about customer experiences and feedback.

You will develop processes and systems to monitor and measure customer experience metrics. You will analyse customer feedback through various channels. As a keen observer, you will stay updated with industry trends and best practices to enhance customer experiences.

As a Coordinator, you will liaise with the stakeholders to ensure the customer experience is consistent and aligned across all touchpoints. As a strategic thinker, you will develop customer experience strategies that align with the company's goals and objectives.

Overall, you will develop and maintain the survey and feedback system for Bradken to optimize our customer’s experiences.

**Key Technical Criteria**:

- Degree in marketing, business administration, communications, or a related field
- Demonstrated experience in customer experience, customer service, marketing,
- Understanding of customer experience software, such as Salesforce CRM systems, survey tools, and social media monitoring platforms

This role will be based in Coimbatore, India.

Why join our team at Bradken? We believe our people are our greatest asset. Keeping our team safe and healthy; physically and mentally has always been our top priority. We encourage and support dynamic and flexible work options to promote a healthy balance and let you get the most out of your time. We offer competitive pay and Total Reward packages. We also recognize and reward our employees for the great outcomes they produce and for living Our Values with local and global programs. With 100 years of knowledge and experience behind us, there are endless opportunities ahead.

Before commencing employment, you will be required to complete a psychometric assessment and a pre-employment medical including drug and alcohol testing. WE RESPECTFULLY REQUEST NO RECRUITMENT AGENCY APPROACHES.

Bradken is an Equal Opportunity Employer and we are committed to providing a diverse, inclusive, engaging, and flexible environment for our people because great things happen when individuals are given the opportunity to bring themselves into their work. All employment will be based on merit, competence, performance, and business needs.

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