Customer Service Executive

7 months ago


Lucknow Uttar Pradesh, India Woodrock Infotech Pvt.Ltd. Full time

Job Overview:
**Duties**:

- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately and efficiently
- Resolve customer complaints in a professional manner
- Conduct outbound calls for follow-ups and upselling opportunities
- Maintain customer records by updating account information
- Collaborate with other departments to ensure customer satisfaction

**Skills**:

- Excellent phone etiquette and communication skills
- Proficiency in data entry and analysis
- Strong customer service orientation
- Ability to communicate effectively in English; bilingual in Spanish is a plus
- Experience with outbound calling and upselling techniques
- Multilingual abilities are advantageous

**Job Type**: Part-time

Pay: ₹6,000.00 - ₹7,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Ability to Relocate:

- Lucknow, Uttar Pradesh: Relocate before starting work (required)

Work Location: In person



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