Customer Service Executive
7 months ago
Job Overview:
**Duties**:
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately and efficiently
- Resolve customer complaints in a professional manner
- Conduct outbound calls for follow-ups and upselling opportunities
- Maintain customer records by updating account information
- Collaborate with other departments to ensure customer satisfaction
**Skills**:
- Excellent phone etiquette and communication skills
- Proficiency in data entry and analysis
- Strong customer service orientation
- Ability to communicate effectively in English; bilingual in Spanish is a plus
- Experience with outbound calling and upselling techniques
- Multilingual abilities are advantageous
**Job Type**: Part-time
Pay: ₹6,000.00 - ₹7,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
Ability to Relocate:
- Lucknow, Uttar Pradesh: Relocate before starting work (required)
Work Location: In person
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