Application Architect: Servicenow

2 months ago

Bengaluru, India IBM Full time

**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and Al journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

**Your Role and Responsibilities**
IBM’s ServiceNow business is growing rapidly, and we are looking for a new leader to drive this growth. As a Senior Architect - ServiceNow, you will be responsible for providing architecture oversight to our projects as well as help in architecting solutions for our top national and international clients. You will provide thought leadership, review and advice on the client’s ServiceNow Architecture and integration within ServiceNow modules and 3rd Party solutions and build new methods and tools to be used across all our projects.

**Responsibilities**:

- Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture
- Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations
- Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models
- Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation
- Lead & investigate complex technical issues and review code as required
- Account for possible project challenges on constraints including, risks, time, resources and scope
- Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks
- Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions
- Provide expert guidance for best practices related to ServiceNow administration.

**Required Technical and Professional Expertise**
- 12+ years of IT experience with proven ServiceNow Product knowledge
- 5+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture
- Experience in multiple end-to-end ServiceNow implementations across all modules - TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro and CSM Pro
- Strong working in an Agile/DevOps environment in Continuous Integration, Continuous Delivery, automated testing, Agile metrics
- Strong understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST,FTP and also well versed with cloud technologies
- Mandatory ServiceNow certifications - Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules - ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/CloudManagement
- Experience with enterprise level tool migrations
- Experience in software engineering and design architecture
- Excellent communication skills - ability to communicate at an executive level

**Preferred Technical and Professional Expertise**
- Preferably ITIL v4 certified
- Preferably be TOGAF 9 certified or have a similar enterprise architecture certification

**About Business Unit**

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
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