Customer Service Executive
2 weeks ago
We are hiring for Customer Service Executive for Chandivali Mumbai Location. Below is the details
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
**Salary**: ₹20,000.00 - ₹23,000.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Chandivali, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How many years of Experience you have in Customer Service?
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service (required)
**Language**:
- English (required)
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