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Customer Service Executive

3 months ago

Gurugram Haryana, India Typsy Beauty Full time

**About Typsy Beauty**

Typsy Beauty is a new-age, exciting, and creative brand offering high-quality, globally-sourced makeup products designed for the Indian market. We are committed to creating a space for self-expression and inclusivity, free from stereotypes and judgment. Join our team and be a part of shaping the future of beauty in India

**The Role**

As a Customer Service Executive at Typsy Beauty, you'll be the friendly voice of our brand, building relationships with our customers and ensuring they have an exceptional experience. You'll be the go-to person for answering questions, resolving issues, and providing helpful advice on our products.

**Responsibilities**:

- Actively listen to customer needs and concerns to identify the best course of action.
- Research and resolve customer issues efficiently, ensuring a positive outcome.
- Provide accurate and up-to-date information about Typsy Beauty products, promotions, and policies.
- Build rapport with customers and foster a sense of brand loyalty.
- Process customer orders, returns, and exchanges.
- Maintain detailed customer records and ensure data accuracy.
- Identify and escalate complex issues to the appropriate team member.
- Contribute to a positive and supportive team environment.

**Requirements**:

- Excellent written and verbal communication skills with a friendly and professional demeanor.
- Active listening skills and the ability to understand customer needs.
- A problem-solving mindset with a focus on finding solutions.
- Strong computer literacy and proficiency in customer service software a plus.
- Ability to work independently and as part of a team.
- Positive attitude, enthusiasm, and a passion for the beauty industry (preferred).

**Bonus Points**:

- Experience in the beauty industry.
- Experience in a fast-paced, customer service environment.
- Social media savvy.

**What We Offer**:

- The opportunity to join a passionate and growing startup
- A fun and collaborative work environment.
- Competitive salary and benefits package.
- The chance to learn multiple skills and kickstart your career

**Ready to join the Typsy Beauty team?**

We're looking for a superstar Customer Service Executive to help us take Typsy Beauty to the next level. If you're passionate about providing exceptional customer service and have a knack for making people smile, we want to hear from you

**Salary**: ₹10,455.65 - ₹25,576.22 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**

+91 8130846098

Application Deadline: 18/03/2024
Expected Start Date: 25/03/2024