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Customer Service Executive in Navi Mumbai

1 month ago

Navi Mumbai Maharashtra, India Walplast product pvt ltd Full time

We are hiring for CSE profile in our head office in Navi Mumbai.,

About us
- Established in the year 2004, Walplast Products Pvt. Ltd is an associate of Drychem India Pvt Ltd.

We are one of the few organisations in the country to be certified by NABL. Crisil Research Certified, Credit rating of the credit risks associated with a financial instrument or a financial entity.

We are extremely proud to announce that we are awarded Most Preferred Workplace 2024-25.

As of FY 2023-24, we are at Annual Turnover of 15000 Cr.

1. Manage inbound and outbound calls in a timely manner

2. Frame and follow communication scripts when handling different outbound calls

3. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives

4. Design and implement lead qualification processes to ensure high-quality leads.

5. Develop and manage lead routing effectively to ensure accurate lead assignment.

6. Collaborate with Sales team to ensure timely lead follow-up and conversion.

7. Track and analyse key performance indicators (KPIs) such as lead volume, conversion rates.

8. Provide regular reports and insights to stakeholders.

Thanks

Reesha( HR)

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected Start Date: 08/12/2025