Customer Service Advisor Require for Ecommerce
2 weeks ago
**Responsibilities and Duties**
- **Handle queries and complaints of Website Customer for queries related to products**:
- **Transaction handling Services, Problem Solving Efficiency**:
- **Numerical Ability, High level of accuracy**:
- **Energetic, friendly and approachable individuals that understand the impact of great customer service**:
- **Responsible to deliver high quality and productivity results that meet the identified targets**:
- **Strong ability to multitask and take fast decisions independently**:
- **Maintains composure and patience with customers**
**Key Skills**
**Required Experience and Qualifications**
- **Good knowledge of computer (typing speed 20 words per minute, accuracy at least 85%)**:
- **Excellent interpersonal skills**:
- **Should not be below 18 years of age**:
- **Flexible to work in rotational shifts as per Shift, according to business needs**:
- **Good verbal, written and listening skills**:
- **Should have good command over Grammar and Fluency in English**:
- **Should not have any MTI while conversing**:
- **Details of several functions to provide quality service**:
- **Good knowledge of computers**:
- **Ability to Write/type messages to ensure professional tone**
**Benefits**
- **Apart from Salary (PF+Mediclaim Benefits) & Further More Growth Opportunities**:
- **Pick & Drop Facility Available**
**Salary**: ₹13,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
- Health insurance
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