Customer Service Advisor Require for Ecommerce

2 weeks ago


Noida, India Ebixcash Global Services Full time

**Responsibilities and Duties**
- **Handle queries and complaints of Website Customer for queries related to products**:

- **Transaction handling Services, Problem Solving Efficiency**:

- **Numerical Ability, High level of accuracy**:

- **Energetic, friendly and approachable individuals that understand the impact of great customer service**:

- **Responsible to deliver high quality and productivity results that meet the identified targets**:

- **Strong ability to multitask and take fast decisions independently**:

- **Maintains composure and patience with customers**

**Key Skills**
**Required Experience and Qualifications**
- **Good knowledge of computer (typing speed 20 words per minute, accuracy at least 85%)**:

- **Excellent interpersonal skills**:

- **Should not be below 18 years of age**:

- **Flexible to work in rotational shifts as per Shift, according to business needs**:

- **Good verbal, written and listening skills**:

- **Should have good command over Grammar and Fluency in English**:

- **Should not have any MTI while conversing**:

- **Details of several functions to provide quality service**:

- **Good knowledge of computers**:

- **Ability to Write/type messages to ensure professional tone**

**Benefits**
- **Apart from Salary (PF+Mediclaim Benefits) & Further More Growth Opportunities**:

- **Pick & Drop Facility Available**

**Salary**: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Health insurance



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