Customer Service Executive
1 month ago
ROLES AND RESPONSIBILITIES
- Responsible for voice support as an advisor.
- Provide support to customers/clients on the phone, remote access
- Inbound customer queries (billing, rate plans, service activations, credits and adjustments, technical troubleshooting & complaints).
- Take ownership of cases escalated from less senior engineers.
- Assist clients over calls with quick answers to simple IT issues
- Document cases, recommendations, and resolutions clearly in the CRM system.
JOB DETAILS
Company: Leading multinational BPO
Process: Verizon - Wirelinie
Post: Customer/Sr. Customer Service Executive
Location: Sector 127, Noida
Shift timings: Night Shifts (Rotational)
Working Days: 5 Days (Rotational)
Week Offs: 2 Days (Rotational)
PERKS & BENEFITS
- Salary: ₹23,000 - ₹33,000 Monthly (in-hand)
- Incentives: Based on Performance
- Both Side Cab Service
- PF & Medical Benefits
ELIGIBILITY CRITERIA
- 01+ Year experience in International Customer Service / Technical Support (Voice)
- Applicant should be comfortable with night shifts and WFO
SKILLS REQUIRED
- Excellent communication skills (verbal and written)
- Must possess sound technical knowledge
- Problem-solving and troubleshooting skills
INTERVIEW PROCEDURE
- Round 1 - HR (Telephonic)
- Round 2 - Ops (Video/Telephonic)
- Round 3 - Versant (Voice & Written)
**Salary**: ₹23,000.00 - ₹33,000.00 per month
**Benefits**:
- Commuter assistance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Overtime pay
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer support: 1 year (preferred)
**Language**:
- excellent English (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: In person
**Speak with the employer**
+91 8287260055
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