Customer Service Executive
3 weeks ago
**Job Title**:Customer Service Executive
**Location**: Kamla Nagar, Delhi 110007
**Job Type**: In Office, Full time
We are looking for a dynamic and customer-centric individual to join our team as a Customer Service Executive. You will serve as the primary point of contact for our customers and work closely with our sales and operations teams to ensure a seamless shopping experience. **Freshers in the same field can also apply.**
**Responsibilities**:
- Resolve customer complaints in a timely and effective manner
- Track and report customer feedback and complaints to the appropriate team members
- Process orders, returns, and exchanges
- Maintain accurate and up-to-date records of customer interactions
- Continuously strive to improve customer satisfaction and retention
**Requirements**:
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office.
- Well versed in Hindi and English.
- Knowledge of Indian ethnic wear and fashion trends
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹18,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
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