Customer Success Associate

2 months ago

Bengaluru, India Netcore Cloud Full time

**Customer Success Associate**:

- Bengaluru, Karnataka- Work Type: Full Time**Who we are?**
**Unbxd is a Netcore company**, a Software as a Service (SaaS) firm where we're building the world's largest search intelligence products. Huge opportunity to work with a **close-knit, highly driven, and highly skilled set of team members **who think big and execute beyond what is expected. The challenges cut across **algorithmic problem solving, systems engineering, machine learning** and infrastructure at a massive scale.

**Working with us?**

An opportunity for innovators, problem solvers & learners. Working with is Innovative, empowering, rewarding & fun. Amazing Office, competitive pay along with excellent benefits package.

***

**What do you contribute?**
- Responsible for the technical architecture of the solution implemented for a customer and/or any internal Unbxd plug-in or tool.
- Work with the Technical program manager during the requirement gathering phase to bridge the gap for digital transformation.
- Engages with the customer's technical team to architect the solution based on the customer's business, technical requirements, and current ecommerce platform.
- Assists Technical program manager in the Statement of Work review and creates an implementation document for the integration engineer to execute on.
- Clearly defines and documents all items in scope, out of scope and project risks for all stakeholders.
- Provide specifications according to which the solution will be defined, managed and delivered.
- Analyses and documents all technical requirements that map to the marketing and merchandising requirements.
- Analyses enterprise specifics and creates a solution prototype where required.
- Reviews integration engineer’s code once the development work completes.
- Provides technical consultation to customer's tech teams in case the integration is done by the customer by leveraging standard set of Unbxd APIs through back-end implementation.
- Architects and creates product specifications for development of internal tools and plugins for various ecommerce platforms that enable faster customer onboarding to Unbxd platform.
- Works closely with the product team to create a development roadmap, based on feedback from customers.

**Your experience**
- Experience in both - back-end and front-end development, including Python, Javascript, React.
- Good writing skills to frame requirements and customer onboarding documents.
- Experience with Google Tag Manager, and web analytics tools.
- Experience in working with various Ecommerce platforms like - Magento, Demandware, Hybris, Websphere, BigCommerce, Shopify, etc.

**Want to Join us?

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