Customer Relationship Executive(Workshop/service)
2 weeks ago
Generate positive impressions during all customer contacts, experiences by serving customers in a friendly, professional and prompt manner.
- Accurate Calculation of Appointment Capacity
- Carry out service appointment calling (inbound & outbound) and achieve daily appointment Targets
- Tracking of Appointment Rate based on Hours and Number of Units with Appointment Control Board
- Service Appointment Promotion / Effect Monitoring to achieve the set target
- Ensure Targeted turn-up ratio against the appointments & No Show follow ups
- Provide estimated repair cost & repair TAT to customers based on their VOCs
- Establish a consulting relationship with customers by following guidelines and delivering uniform
handling of customers, and by promoting the scope, value, and features of the products and services offered
- Coordinating for loaner Scooters and pick-and-drop facility wherever required and advise the Service
Advisory accordingly.
- Effective Post service feedback calling, Recall Campaign, Promotion of Service Campaigns
- Acts as a contact person for any special projects regarding dealership improvements.
- Assists service customers during the morning service rush, when possible.
- **Freshers can also apply**
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹11,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Gujarati (preferred)
- Hindi (preferred)
**Speak with the employer**
+91 9033228009
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