Customer Support Executive
4 months ago
They are responsible for the following duties and responsibilities:
- Understanding customer needs and providing appropriate solutions and attention
- Communicating with customers about their experiences with a product or service
- Providing information about products and services, taking orders, and addressing customer complaints
- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Escalating unresolved issues to the designated internal teams for further investigation
- Working closely with the product or service teams to learn about product details, services, and warranties on offer
- Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures
- Maintaining a thorough knowledge of the organization’s products or services and ensuring this knowledge is kept up to date
- Ensuring customer satisfaction and providing professional customer support
**Job Types**: Full-time, Fresher
**Benefits**:
- Flexible schedule
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (required)
Work Location: In person
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