Procurement Professional

4 weeks ago

Bengaluru, India IBM Full time

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
- Consistently meet or exceed SLAs
- Maintain a High Level of Core performance delivery, ensuring full implementation of documented policies, procedures, and best working practices
- First escalation contact point on process issues
- Address any people issues actively, and maintain a high team morale overall
- Staffing, training, development, and retention of team members; mentor team in times of need.
- Identify any Operations Centre activity that may be foreseen as a risk/issue to successful process execution and take steps to mitigate the risks/issues.
- Perform root cause analysis in case of escalations and take steps to improve the robustness of the process
- Ensure audit readiness of all documents.
- Contribute to contract profitability through efficient management of resource and expense.
- Assume additional responsibilities as assigned by reporting manager.
- Directing and coaching the team of Helpdesk Agents on a need basis towards meeting customer expectations
- Ensure Customer and Stakeholders Satisfaction.
- Identify and mitigate any risks/issues that are foreseen as potential bottlenecks to the CAC process.
- Participate in periodic internal reviews and resolve any issues relating to business controls guidelines.
- Execute operational plan to ensure all client SLAs are consistently met/exceeds.
- Provide thought leadership to the team.
- Assume additional responsibilities as assigned by reporting manager.

**Required Technical and Professional Expertise**
- Minimum 4+ years of experience in Procurement - PR to PO, Block Invoice, Contract Management
- Managing Team size of mini 10 -15 FTE's in our current role.
- Advanced MS Excel and Powerpoint skills
- Strong analytical and problem-solving skills
- Excellent Communication Skills
- Strong priority setting, initiative and follow-through
- Flexible in working hours and able to work under pressure
- Ability to deal with highly personal, confidential information
- Ability to understand and execute business controls
- Ability to draw conclusions and recommendations from data trends and comparisons.
- Ability to work cross functionally, across finance, operations and matrixed structure.
- By using knowledge of process, proactively identify areas of concern to upperline Manager
- Perform assigned tasks within defined schedule and in accordance with established procedures and guidance

**Preferred Technical and Professional Expertise**
- Strong communication skills and fluency in English
- Team player attitude with attention to detail and quality driven approach
- Strong time management and prioritization skills
- Skills to ensure high client and stakeholder satisfaction
- Client facing skills

**About Business Unit**

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

**About IBM**

Restlessly reinventing since 1911, we are not only one of the larges

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