Supervisor, Ppi Business System

7 months ago


Bengaluru Karnataka, India Thermo Fisher Scientific Full time

**Work Schedule**

Other

**Environmental Conditions**

Office

**About Thermo Fisher Scientific**


**About Customer Support Center**

At Thermo Fisher Scientific, committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support Center organization is instrumental in these efforts and their flawless alignment across geographies and commercial functions is crucial to our success.

The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back office jobs with three shifts working over a 24-hour window/day, together processing over 60,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation to the success of our business in India and across the world.

**Key Responsibilities**:

- Lead continuous improvement initiatives aimed at improving processes benefitting the customer and employee experience.
- Facilitate problem solving initiatives focused on determining root cause and implementing appropriate solutions.
- Train, coach and follow-up with teams to ensure improvements are sustained.
- Assist teams to identify new projects through value stream mapping, data analysis and daily management systems.
- Identify, research, develop and implement PPI/Lean tools such as lean leadership, value stream mapping, kaizen, cell design, material flow, 5S, and visual management, etc.
- Assist with the CSC PPI strategy.
- Fosters a culture of continuous improvement across the regions that will encourage QA’s to identify and suggest improvements, promotes problem-solving, and empower them to contribute to the overall quality and performance of the organization.
- Focus on developing and implementing processes to ensure the quality standards are met across the processes.
- Identify areas for improvement in processes and implement changes to enhance quality, analyze quality-related data to identify trends, root causes of issues, opportunities for improvement.
- Determine uniform training needs to employees across the board on quality standards, processes, and tools and work closely with cross-functional leaders and trainer to drive quality improvements.
- Use data and metrics to drive decision-making related to quality performance, identify trends, and make informed decisions based on objective evidence.
- Liaise with the country PPI team across the regions supported by CSC to work on process improvement initiatives resulting to better Customer Experience.

**Leadership Required**:

- Identify and proactively involve the appropriate individuals/teams to participate in PPI/continuous improvement initiatives.
- Provide project leadership by effectively influencing without direct authority.
- Be a change agent.

Requirement
- Bachelors with experience with 10+ years overall experience and have led continuous improvement implementation
- Excellent facilitation and communication skills.
- Very good understanding of Visual management / 5 S.
- Ability to train teams, support site level initiatives.



  • Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

    **About Thermo Fisher Scientific** **About Customer Support Center** At Thermo Fisher Scientific, committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support Center...

  • Dock Supervisor

    7 months ago


    Bengaluru, Karnataka, India Business HR Full time

    Position : Dock Supervisor Qualification: Any Degree Location: Bangalore, Nalamangala Minimum 1 year of experience in Warehouse Language: Kanada Must / English Read & Write Pay: Up to ₹18,000.00 per month Schedule: - Morning shift - Rotational shift Work Location: In person


  • Bengaluru, Karnataka, India Smiths Group Full time

    REF: - GROUPAPAC00370- DIVISION: - Smiths Group- JOB FUNCTION: - Info Systems TechnologyAbout Us We serve millions of people every year, to help create a safer, more efficient and better-connected world, across four major global markets: Energy, General Industry, Security & Defense, and Aerospace. Listed on the London Stock Exchange, Smiths employs 14,600...


  • Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Title: Supervisor, Customer Service (NA)** **Reports To: Manager** **Career Track / Band: Management 6** **Department: Customer Support Center** **Location: Bangalore, IN (on-site)** **About Thermo Fisher Scientific**: Thermo Fisher Scientific Inc. is the world leader in...

  • Rigging Supervisor

    3 weeks ago


    Bengaluru, Karnataka, India G8 INDOGULF PVT LTD Full time

    Job Title: Rigging Supervisor Location: Doha, Qatar Job Summary: **Responsibilities for rigging supervisor** - Provide accurate bid days and resource requirements to accomplish expected tasks on time and budget - Thorough knowledge of Lifting/Rigging standards, tools, tackles. - Supervises and coordinates activities of workers engaged in all rigging and...

  • Laundry Supervisor

    8 months ago


    Bengaluru, Karnataka, India Hilton Full time

    Laundry Supervisor A Laundry Supervisor is responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience while ensuring quality controls and guest inquiries. **What will I be doing?** As a Laundry Supervisor, you are responsible for managing overall daily operations of the Laundry Room to deliver...


  • Bengaluru, India Thermo Fisher Scientific Full time

    About Thermo Fisher Scientific- - About Customer Support Center- At Thermo Fisher Scientific, we are committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers’ needs. Our customer service and support are essential to enabling an outstanding customer experience. Our Customer Support Center...


  • Bengaluru, India Thermo Fisher Scientific Full time

    **About Thermo Fisher Scientific**: **About Customer Support Center**: **At Thermo Fisher Scientific, we are committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers’ needs. Our customer service and support are essential to enabling an outstanding customer experience. Our Customer Support Center...

  • Care Center Supervisor

    4 months ago


    Bengaluru, Karnataka, India Hewlett Packard Full time

    HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. We are looking for visionaries, like...

  • Site Supervisor

    7 months ago


    Bengaluru, India Saadhana engineering and business consultants Full time

    Hi folks A leading Power Industry in Bangalore looking for Position-Site Supervisors Experience - 1-3yrs Salary - Best in standards Qualification - BE/BTECH/DILPOMA(Electrical Background only) - Experience Industrial and commercial Electrical Turn key projects. - Oversees a team of electricians to ensure the safe and efficient execution of electrical...

  • Mep Supervisor

    7 days ago


    Bengaluru, Karnataka, India Stratos Infra Technologies Pvt Ltd Full time

    **Job Title**: MEP Supervisor **Location**: Bangalore **Experience**: Fresher - 1 years **Job Type**: Full-time We are seeking an experienced MEP Supervisor to oversee the installation, maintenance, and commissioning of Mechanical, Electrical, and Plumbing (MEP) systems on construction sites. The MEP Supervisor will be responsible for managing the...


  • Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Technology Business Systems Associate. **In this role, you will**: - Participate in researching, evaluating and investigating low complexity transactions and data to meet business requirements - Review basic technical business problems that can be resolved with automated systems related to low-risk tasks and...

  • Maintenance Supervisor

    6 months ago


    Bengaluru, Karnataka, India Perfect Engineers and Consultant Full time

    **Responsibilities for maintenance supervisor** - Manages building maintenance technician(s), maintenance assistant(s), and administrative support also central plant maintenance - Oversee the maintenance of all business critical records, documents and blueprints for maintenance assets all associated documentation relating to all production equipment and...

  • Supervisor Maintenance

    3 months ago


    Bengaluru, Karnataka, India JK HR Services Full time

    JK HR Services is looking for Supervisor and Associate for maintenance as per below details: Position - Supervisor Maintenance (Operational) Location - Bengaluru Industry - Malls etc Salary - 20k to 28k - Should be able to monitor the electricity/maintenance costs at site and generate and implement ideas to reduce the cost. - Inventory maintaining and...


  • Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Technology Business System Associate. **In this role, you will**: - Participate in researching, evaluating and investigating low complexity transactions and data to meet business requirements - Review basic technical business problems that can be resolved with automated systems related to low-risk tasks and...

  • Restaurant Supervisor

    7 months ago


    Bengaluru, Karnataka, India Credvest India Pvt. Ltd., Full time

    **JD: Floor Supervisors** The proper, efficient functioning of a successful restaurant involves more than just guests coming in the door and spending money. Employees must receive careful training and work diligently to satisfy both customers and store sales figures alike. Inventory counts must match usage reports, cash drawers must balance and someone...


  • Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Technology Business Systems Associate. **In this role, you will**: - Participate in researching, evaluating and investigating low complexity transactions and data to meet business requirements - Review basic technical business problems that can be resolved with automated systems related to low-risk tasks and...

  • Electrical Supervisor

    6 months ago


    Bengaluru, Karnataka, India Individual firm Full time

    As we want to start an electrical contracting business, we are looking for an experienced electrical supervisor who have license and work for our company as an electrical supervisor. Able to work under management. Should have strong electrical background. To be able to communicate in English, hindi, kannada with costumers, so we are looking for good...


  • Bengaluru, Karnataka, India Happiest Solutions Full time

    Here's a job description for an Electrical Supervisor in UAIDI Bangalore: Job Title Electrical Supervisor Location Tata Nagar Bangalore Company Blue Star Job Type Full-time Salary Competitive (dependent on experience) Experience 5-7 years Qualification Diploma/Bachelor's degree in Electrical Engineering Job Summary We're seeking an experienced...

  • Supervisor

    4 months ago


    Bengaluru, Karnataka, India Racks And Rollers Full time

    RacksandRollers is a leading provider of innovative racking and shelving solutions, committed to delivering high-quality products and exceptional service to our clients. We specialize in designing, installing, and maintaining racking systems that enhance warehouse efficiency and safety. **Position Overview**: We are seeking an experienced and motivated...