Mis/crm Executive
3 weeks ago
**Key Responsibilities**:
- **Reporting and Data Analysis**:
- Prepare and analyze CRM data to generate insights and actionable reports (e.g., customer behavior, campaign performance).
- Use advanced Excel functions (VLOOKUP, PivotTables, macros) to clean and manipulate data for reporting and analysis.
- **Customer Support and Interaction**:
- Coordinate with other departments (sales, marketing, customer service) to address customer concerns and enhance the overall customer experience.
- Assist with troubleshooting customer issues and escalate as needed to relevant departments.
**Skills and Qualifications**:
- **Education**: Bachelor’s degree in Business, Marketing, or a related field.
- Strong proficiency in Excel (formulas, data analysis, PivotTables, VLOOKUP, etc.)
- **Language Skills**:
- Excellent command of written and spoken English.
Pay: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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