Customer Care Representative
6 months ago
Manage large amount of calls
- Resolve product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution
to solve the problem; expediting correction or adjustment; following up to ensure
resolution
- Generate sales leads
- Provide accurate, valid and complete information by using the right
methods/tools
- Handle complaints provide appropriate solutions and alternatives within the time
limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Use telephones to reach out to customers and verify account information
- Work with customer service manager to ensure proper customer service is being
delivered
**Job Types**: Full-time, Permanent
**Salary**: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Paid sick time
Schedule:
- Night shift
- US shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- Customer support: 1 year (required)
- International voice process: 1 year (required)
**Language**:
- Hindi (preferred)
- English (required)
Ability to Commute:
- Indore, Madhya Pradesh (required)
Ability to Relocate:
- Indore, Madhya Pradesh: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 7879121236
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