Customer Support Associate

3 weeks ago


Mumbai, India Planto Meal Full time

We are looking for a Customer Service Associate
- Kannada speaking, to remotely join our growing team at Plantomeals.

**Responsibilities**:

- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Establish and maintain good rapport with customers by using positive language and anticipating their needs

Qualifications:

- 2+ years of previous customer service experience is a plus
- Strong command of written and verbal English
- Fluent in Kannada (Essential)
- Extensive knowledge of the company's policies, procedures, goods, and services
- Familiarity with customer-relationship management (CRM) software programs
- Knowledge of google sheets is desirable
- Ability to explain complex concepts in a clear, simple manner to customers
- Excellent organizational and multitasking skills
- Willingness to cooperate with customers and management to resolve any issues that may arise

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Flexible shift
- Weekend availability

**Language**:

- Kannada (required)

Application Deadline: 31/05/2023



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