Process Associate

4 weeks ago

Gurgaon, India Genpact Full time

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better._

**_ _**
- If you're a working professional in OTC domain who have worked on SAP ERP- preferably in collections management and have a deep understanding of upstream and downstream of Collection/Exceptions, we're looking forward to interact and discuss this opportunity with you._
- Responsibilities_
- _Research and analyze the disputes/deductions in ERP_
- _Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution_
- _Find opportunities and recommend solutions for process and automation improvements_
- _Daily reporting of individual portfolios to track and monitor the past dues_
- _You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact_
- _You are a phenomenal teammate to process any adhoc request in a timely manner._
- _Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, effectively and expertly_
- _Call out problems to senior staff members and or management as appropriate._
- Qualifications we seek in you_
- Minimum qualifications_
- _Graduation in any stream_
- _Your are excellent in interpersonal skills_
- _You have Meaningful work experience_
- Preferred Qualifications_
- _Prior collections management experience shall be an added advantage_

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Gurugram_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Apr 11, 2023, 1:59:49 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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