Customer Support Associate

5 months ago

Gurugram Haryana, India SKILLSKONNECT Full time

**Job Title**: Contact Centre Agent

**Reports To**: Team Leader

**Business Group**: Emaar Properties

**Location**: Emaar Contact Center Office

**Job Overview**:
**Key Responsibilities**:

- Provide energetic and customer-focused service, ensuring first-call resolution (FCR) to all customers.
- Serve as the first point of contact to handle and resolve customer inquiries with accurate and timely information.
- Evaluate customer problems and offer logical and lasting solutions.
- Identify and escalate issues appropriately while ensuring timely responses.
- Strive for the best in class customer satisfaction (CSAT).
- Educate customers on procedures and processes to add value to customer interactions.
- Follow up on escalations within specified timelines.
- Go the extra mile to "WOW" each customer you connect with.
- Build customer loyalty through follow-up calls.
- Enhance customer experience by providing information on sales, up/cross-selling, and other techniques to generate customer interest in company services or products.
- Maintain schedule adherence as per business requirements.
- Work effectively within the team, contributing to a positive, team-oriented environment.
- Complete assigned tasks within given deadlines.

**Qualifications and Experience**:

- Minimum Diploma Degree or Bachelor’s Degree.
- At least 1 year of Contact Centre experience in a Soft Skill driven environment.
- Good command of the English language (both written and verbal). Arabic language skills are preferred.
- Strong problem-solving skills.
- Excellent interpersonal and organizational skills.
- Good computer literacy, including proficiency in all MS Office packages.
- Comfortable working in an agile team environment.

**Job Types**: Full-time, Permanent

**Salary**: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (required)

**Language**:

- English (required)
- Hindi (preferred)

Ability to Commute:

- Gurgaon, Haryana (required)

Ability to Relocate:

- Gurgaon, Haryana: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8579961180

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