Customer Support Associate

3 months ago

Gurugram Haryana, India The Ayurveda Co. Full time

**Company Profile**:
**Know T.A.C.**

The Ayurveda Co. (T.A.C) is a thriving, direct-to-consumer startup that translates the ancient wisdom of

Ayurveda into the language of the young and dynamic India - the millennials and Gen Z. We offer a broad

range of Ayurvedic beauty and wellness products, crafted especially to resonate with the lifestyle of today's

youth. T.A.C has a robust omnichannel presence in India and caters to an international customer base too.

**Click below to know more about us**:
Shreedha Singh is now an angel investor on JIO Cinemas Indian Angels

How D2C Brand the Ayurveda Co. Grew Its Customer Base 10X In Just 2 Years

The Ayurveda Company: D2C brand T.A.C eyes profitability by Diwali’24; invests in R&D, warehousing, ET Retail

"Husband-wife duo founders of Khadi Essentials share entrepreneurial mindset".

"This Startup is Bringing Ayurveda to Millennials and Gen Z"

"VC fund Sixth Sense Ventures leads Rs 100 crore Series A round in The Ayurveda Co"

"Ayurveda firm TAC raises Rs 100 cr in funding for business expansion".

"T.A.C Ropes In Kajal Aggarwal As Brand Ambassador".

**Role**: Customer Support Associate

**Location**: Gurugram**

**Job Summary**:
**Responsibilities**:

- Provide accurate and comprehensive information about our products, pricing, and availability.
- Coordinate with internal departments to ensure customer needs are met promptly.
- Input and manage customer data across various platforms.
- Achieve 100% query resolution within a defined Turnaround Time (TAT).

**Qualifications**:

- 2-5 years of relevant customer service experience; background in a similar role is a plus.
- Excellent communication and negotiation skills in both Hindi and English. Additional vernacular languages are a plus.
- Exceptional interpersonal skills, high levels of empathy, and excellent phone etiquette.
- Proficiency in using CRM systems and online sheets.
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.

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