Customer Support Associate

2 weeks ago

Gurugram Haryana, India Tutor Consortium Pvt Ltd Full time

We are looking for Customer Support Associate. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly. One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience.

**Qualifications**
- Have excellent written and verbal communications
- Have good learning ability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritize, and manages time effectively
- Should be able to speak in English and Hindi Graduation (10+2+3) is Mandatory 0 - 2 years of work experience in a customer facing role

Multilingual skills (spoken + written) in South Indian languages are preferred.

**Skill set**
- Excellent comms in both English and Hindi,
- No MTI or RTI, grammatical or pronunciation errors

**Qualification**
- Graduate from any field Experience 6 Months - 1 Year of experience in Sales, customer service,
- Shift 9 am to 8 pm
- Work Culture 24/ Rotational Shift.
- Day shift for females till 8 pm/ Rotational for males
- Location
- Gurugram, Haryana 122016

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹159,716.11 - ₹300,000.34 per year

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹24,437.79 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9151113615

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