Desktop Support L3

5 months ago


Bengaluru, India Mindsquare technologies infotech india PVT LTD Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Act as the IT service on-site support for our offices coordinating work with other Cliententities
- Provide tier one support for any information technology requests.
- Install, modify, reimage and repair computer hardware and software.
- Quickly and accurately triage issues to determine incident scope and impact.
- Walk employees through problem-solving process.
- Assist remote Systems Administrators.

rebuild Windows/Mac client laptops.

troubleshoot client network connectivity issues.

Assist with additional IT projects as required.

Key 30, 60, 90 Day Accomplishments
- Collect local inventory and update stockroom levels.
- Perform local audit of all equipment deployed at location.
- Work with Helpdesk Supervisor to establish acceptable turnaround times for various request types.

EXPERIENCE, EDUCATION:

- Over 5+ years of help desk experience preferred; other related IT / Computer based experience a plus
- Knowledge of Microsoft troubleshooting, Windows 10/MacOS and Microsoft O365

Any degree with good experience
- Good communication skills is a MUST have

**Salary**: From ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT: 5 years (preferred)
- total work: 5 years (preferred)

Work Location: In person


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