Site R2p Payments Operations

5 months ago

Delhi Delhi, India Johnson & Johnson Full time

Caring for the world, one person at a time, inspires and unites the people of Johnson & Johnson. We welcome innovation—bringing ideas, products and services to life to advance the health and well-being of people around the world. We believe in collaboration, and that has led to breakthrough after breakthrough, from medical miracles that have changed lives, to the simple consumer products that make every single day a little better. Our over 125,000 employees in 60 countries are united in a common mission: To help people everywhere live longer, healthier, happier lives

In India, J&J operates as a single legal entity and consists of the 3 strategic business units: Medical Devices, Pharmaceuticals and Vision, which are independently handled and report into their respective Global business segments.

**Position Summary**:
The Site R2P_Payments Operations will be the first point of contact for certain situations such as sensitive, high-profile incidents and support requirements in the country that requires local language communication, special handling and face-to-face interactions among others. The role will require for interactions between the requesters, business partners (vendors and or banks), sourcing specialists, contract champions (as needed, as referred by Sourcing) and Regional Accounts Payable or R2P Specialists (as needed) ensuring a positive and compliant end user experience. These interactions would primarily be (but not limited to) providing general assistance with payment issues and inquiries, overseeing local Accounts Payable activities to outsourced parties (if any); local communications and providing training and guidance to end users, requesters or vendors on basic navigation of Accounts Payable processes and systems from invoice receipt, scanning up to payments. In summary, this role is the face of Accounts Payable in the country, serving as the first line of support for to the business.

The Site R2P_Payments Operations may be assigned to one or more specific issues to manage or run initiatives that will enhance user experience, simplify or standardize and boost compliance of the process. This also means that the Site R2P_Payments Operations will be expected to provide ideas and bring up opportunities as seen on the ground to meet the mentioned objectives.

**Major Duties/Responsibilities**:
**Operational Management, Change Management & Continuous Improvement**
- Coordinate amongst requisition to pay, source-to-settle functions to allow for a single-face resolve to daily operational issues.
- Support Regional R2P Specialist teams in performing change management such as documentations, trainings, communications.
- Provide guidance to business users/requesters on proper Procurement/Accounts Payable channels to handle their daily business needs
- Provide support and/or oversight to outsourced activities (if any)
- Provide individual/group user trainings on Accounts Payable processes/systems
- Liaise with business partners (service providers, banks) as necessary
- Recommend changes to processes, procedures and other continuous improvement initiatives to improve compliance, enhance user experience and streamline processes

**Oversight of local Central Archiving Unit Operations**:

- Drive performance for 3rd party service provider through regular review & monitoring of the performance of local teams performing central archiving functions through operational meetings, volume reviews and workload allocation to team members
- Be the point person accountable for document management in the country (all sites) including, but not limited to receipt of documents, handling, physical archiving and retrieval (when needed)
- Recommend changes to processes, procedures and other continuous improvement initiatives to improve compliance, enhance user experience and streamline processes
- Self-development, including compliance with all required training
- Participation and leadership in J&J initiatives (CSR, Talent Development and the likes)
- Work closely with the S2S Global Leadership to align on standard process, technology and org design (including continuous improvement and compliance)

**Qualifications**:
**Required Minimum Education**: Bachelor's Degree in Business, Finance, Accounting, Logistics, Engineering or related field is required

**Preferred Years of Related Experience**:3-5 Year **s in Accounts Payable or related processes**

**Preferred Knowledge, Skills and Abilities**:
(Include any preferred computer skills, certifications, licenses, languages, etc. or abilities that are assets to performing in the role.)
- Proven optimally working remotely with business partners
- Excellent interpersonal and negotiating skills are preferred

**Are you ready to impact the world?**

Johnson & Johnson offers an unusual experience to professionals looking for an opportunity to work with hardworking people who share your real passion for caring in an environment that empowers you to drive your own career

We a

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