Online Chat Representative

1 week ago

Remote, India ICS Legal Full time

ICS Legal are looking for an **experienced Immigration Visa online support colleague. You will manage the online chat and will do offline work such as posting.**
- **PLEASE DO NOT APPLY UNLESS YOU HAVE READ THROUGH THE JOB DETAILS.**

You must have 2 years of experience in working on immigration and visa services. Please **do not apply** if you are a graduate, fresher or someone with no experience in this industry.

As our **Immigration Visa Sales Executive **you will be responsible for the management of our existing clients who are using our services for their visa & other legal matters. You must continuously ensure connection, provide strategic advisory, and drive compliance.

Serve as primary liaison between the client and our Lawyers on all legal matters and conduct the management.
- The role is UK time only. 7:45am to 5pm.
- Monday to Saturday role.
- Work remotely.

**What you will do**
- You will manage and work with our existing client's who have instructed us or we are managing their legal matter.
- Take any issues from the client and manage with the Lawyer.
- You will also discuss with both new and existing clients on design, implementation, and facilitation of strategic visa programs.
- Lead generation through client management is essential.
- Tasks may also involve content writing and published on various channels.
- You will be also tasked to call and discuss on new enquiries made to us.
- Accountable for leading workstreams related to global visa processes and ensure regulatory requirements, business needs, and operational goals are achieved, and driving transparency and consistency where possible across business-specific programs.
- Generate insights and recommendations to enable strategic business decisions that align with business and talent priorities and goals for the global programs through dashboards and other KPIs, including opportunities for cost savings, process efficiency, and enhanced employee experiences
- Accountable for ensuring that documentation (SOPs, knowledge articles, process maps, etc.) for the visa programs are developed and maintained.

**Qualifications**:

- Bachelor's Degree and global immigration knowledge gained through at least 2 years of related experience in a law firm or in-house setting.
- Strong experience leading teams and a virtual workforce across the UK and India.
- Experience managing complex global immigration programs, including strategic projects.
- Ability to leverage and analyze data to glean insights and create recommendations on workforce planning and programmatic KPIs.
- Strong relationship-building, collaboration, and influencing skills needed to counsel and work effectively with Lawyers and clients.
- Advanced competency in core professional skills, especially attention to detail, responsiveness, follow-through, flexibility, initiative, and tact
- Ability to work effectively in a fast-paced environment
- Ability to multitask and prioritize tasks appropriately
- Ability to work both independently and collaboratively with large teams
- Ability to manage and resolve complex and sensitive situations while managing confidential information appropriately and professionally
- Strong critical thinking, analysis, and problem-solving skills
- Strong conflict resolution skills, including the ability to negotiate and influence others

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid time off
- Work from home

Schedule:

- UK shift

Application Question(s):

- Do you have immigration and visa sales experience?
- Do you have experience working on online chats and managing enquiries for sales?
- Do you enjoy sales calls?

**Experience**:

- total work: 1 year (preferred)

Work Location: Remote

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