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Customer Service Representative

4 months ago

Remote, India Working Panda Full time

**Company: Working Panda**

**Process: Chat Blended Process**

**Location**: Work From Home

**Skills Required**:

- Excellent communication and customer support skills for chat and call support.
- Should be ready to work 9 hours where the work window may vary (rotational).

**Qualification**:

- Intermediates can apply.

**Salary Structure**:

- Salary & stipend credits last day of every month.
- Working Panda offers stipends of INR 300 per day during the training period. Thus, in the first 30-40 days, applicants will receive a total stipend of (30-40 days x INR 300).

**Post Training**:

- **For Freshers**: Effective starting salary is INR 12,776 per month, with an annual CTC of INR 179,447.
- In the absence of a provident fund account, the in-hand salary increases to INR 13,100 per month while maintaining the same annual CTC.
- **For Experienced**: The in-hand salary is INR 15,400 per month, with an annual CTC of INR 209,447.

**Shifting**:

- Rotational shifting after the training period.
- 6 Days work/1 day off.

**Job Details**:

- Provide day-to-day operational customer service via live chats and calls.
- Process service orders, answer questions, and troubleshoot.
- Collaborate effectively with all team members, keeping the team informed of issue status by sharing information through communication tools provided by the client.
- Manage personal and customer support inboxes effectively and respond quickly to end-user requests based on service standards set for each customer.

**Interview Rounds**:

- One Google Meet video interview round on the induction day.
- HR video interview via Google Meet.
- PMAPS - Cognitive & Behavioral Test (Online).
- Chat & AQ - Video Interview.
- Typing Test.
- Process service orders, answer questions, and troubleshoot.
- Collaborate effectively with all team members, keeping the team informed of issue status by sharing information through communication tools provided by the client.
- Manage personal and customer support inboxes effectively and respond quickly to end-user requests based on service standards set for each customer.

Pay: ₹12,800.00 - ₹15,400.00 per month

**Benefits**:

- Internet reimbursement
- Provident Fund
- Work from home

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)
- Hindi (required)

Work Location: Remote

Expected Start Date: 12/06/2024