Customer Relationship Executive
7 months ago
**Primary Responsibilities**
Ø **Customer Feedback**
- Collects customer feedback
- Plans corrective action with Sales Manager
Ø **Customer Complaint Management**
- One point of contact for customer complaints by receiving customer complaints
- Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
- Ensure resolution of customer complaints
- Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
Ø **Lost Case Analysis**
- Call lost customers - open enquiries for last 3 months
- Understand reason for closure
- Frame action plan with Sales Manager, Delivery Manager and Store Head
Ø **Others**
- Cancellation analysis
- once in a month on the complete cancellation data for the month
**Recruitment profile**
Ø **Educational Qualifications**:Graduate preferred
Ø **Industry**: Automobile, Hospitality, Finance/ Insurance, Retail, Communications
Ø **Minimum experience**:6 months preferably in in Auto/customer relationship roles
Ø **Profile**: Strong focus on customer experience management, adherence to processes and norms
Ø **Passions/ Interests**:NA
Ø **Competencies**:
- Customer Relationship Management
- Product Knowledge / Brand Insights
- Analytical Skills
**Job Types**: Full-time, Fresher, Walk-In
**Salary**: ₹12,000.00 - ₹14,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Leave encashment
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Shift allowance
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