Customer Relationship Executive

7 months ago


Manesar, India Royal Enfield Manesar Full time

**Primary Responsibilities**

Ø **Customer Feedback**
- Collects customer feedback
- Plans corrective action with Sales Manager

Ø **Customer Complaint Management**
- One point of contact for customer complaints by receiving customer complaints
- Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
- Ensure resolution of customer complaints
- Tracking of all complaints and ensure closure and take feedback after closure till satisfaction

Ø **Lost Case Analysis**
- Call lost customers - open enquiries for last 3 months
- Understand reason for closure
- Frame action plan with Sales Manager, Delivery Manager and Store Head

Ø **Others**
- Cancellation analysis
- once in a month on the complete cancellation data for the month

**Recruitment profile**

Ø **Educational Qualifications**:Graduate preferred

Ø **Industry**: Automobile, Hospitality, Finance/ Insurance, Retail, Communications

Ø **Minimum experience**:6 months preferably in in Auto/customer relationship roles

Ø **Profile**: Strong focus on customer experience management, adherence to processes and norms

Ø **Passions/ Interests**:NA

Ø **Competencies**:

- Customer Relationship Management
- Product Knowledge / Brand Insights
- Analytical Skills

**Job Types**: Full-time, Fresher, Walk-In

**Salary**: ₹12,000.00 - ₹14,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Leave encashment

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Shift allowance



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