Customer Service Associate
2 months ago
_**We are hiring**_
**Designation**: Customer support & Telesales
**Domestic **voice process
**Language**: English & Tamil
**Qualification**: Graduate
**Shift**: Day shift & Sunday fixed off
**Salary**: 13k - 16k TH
**Location**: Thoraipakkam, Chennai.
**Freshers preferred**
**IMMEDIATE JOINING REQUIRED**
**Role's & Responsibilities**:
**Communication**:
- Be clear, concise, and courteous in your communication.
- Use active listening to understand customer concerns fully.
**Training and Development**:
- Continuously train support staff to keep them updated on products and services.
- Provide ongoing education on customer service best practices.
**Problem-Solving**:
- Focus on finding solutions to customer problems.
- If an issue cannot be resolved immediately, communicate the steps being taken to address it.
**Multi-Channel Support**:
- Ensure consistency in responses across all channels.
**Timeliness**:
- Respond to customer inquiries promptly.
- Set realistic expectations for issue resolution time frames.
**Patience and Empathy**:
- Patience is key, especially when dealing with frustrated or upset customers.
- Show empathy by understanding and acknowledging their concerns.
**Product Knowledge**:
- Stay well-informed about the products or services you are supporting.
- Provide accurate and helpful information to customers.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹13,000.00 - ₹16,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Language**:
- English (required)
- Hindi (required)
Ability to Relocate:
- Chennai, Tamil Nadu: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91
7200585293
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