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Presales Executive

2 months ago

Thane, India Magicdecor.com Full time

Make outgoing calls to potential customers to schedule high-quality leads for sales.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Seize opportunities to upsell services when they arise.
- Follow up with potential customers in a timely manner if necessary.
- Manage a large number of outbound calls in a timely manner.
- Document all call information in the CRM according to standard operating procedures.
- Meet personal/team qualitative and quantitative targets.
- Possess strong knowledge of Magicwall services to identify customer needs when qualifying them.
- Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or service increase customer satisfaction and revenue.
- Schedule Experience Centre visits with our design team as per defined process.
- Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints.
- Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time.
- Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints.
- Communicate effectively and professionally in all forms of communication with internal and external customers.

**Job Requirement**
- A graduate in any stream (10+2+3 regular education)
- 2-5 yrs of relevant experience in Telesales, Inside sales or similar
- Familiar with CRM & cloud telephony systems and practices
- Customer focussed and adaptable to different personality types
- Have the ability to multitask, set priorities and manage time effectively
- Possess previous experience in a call centre dealing with Indian consumers.
- Superior listening, verbal, and written communication skills
- Proficient in spoken English with proper grammar & fluency

**Salary**: ₹240,000.00 - ₹360,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (required)

**Language**:

- English, Proficient in spoken with proper grammar & fluency (required)

Work Location: In person

Expected Start Date: 01/08/2023

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