Sales Coordinator CRM
3 months ago
To be able to resolve customer’s complaints & issues on time
- Monitor Sales receivables collections and active follow-ups
- CRM update on daily basis of all the activities.
- Prepare & submit MIS with regards to customer complaints, queries & requests resolved/answered
- Analyze and report weekly over dues of Orders & Payments
- Ensure uniform customer experience through standardized processes
- Handhold the customer through the post sales process
- Ensure feedback given to the management in order to keep track of customer deliverables
- To ensure complete and comprehensive documentation of all customer related records
- To ensure prompt dispatch of receipts for customer payments/ documents received
- Responsible for collections for all payments due and overdue, maintaining low debtors.
- Timely escalation of cancellation cases ensuring customer retention.
- Timely escalation of issues/cases where management's approvals are required
- Handling customer queries on different Whatsapp Groups of Customers
- Handle & answer customer queries/complaints with minimum response time to all sub functions within predefined TAT.
- Coordination and Support to Sales & Marketing team
- To analyze feedback from customers and the trends to sales queries and provide feedback to the Sales and Marketing teams
- To coordinate with production and purchase teams for giving status of delivery to customers
- To regularly call up customers for repeat orders
- To send images on whatsapp to customers for getting orders
- To send company profile to new leads generated through various channels and talk to them for what they need
- To fix up appointments of new customers for the sales team
- To make calls to new leads received through digital marketing on a daily basis
- To prepare monthly sales and collection budgets and analyze them
**Job Types**: Full-time, Permanent
Pay: ₹240,000.00 - ₹288,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Weekend availability
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 2 years (required)
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