Customer Service Officer

3 weeks ago

Mohali, India 7 Whole Essentials Full time

We are seeking a motivated and experienced Customer Care Lead to join our team. As the Customer Care Lead, you will be responsible for providing exceptional customer service, managing a team of customer care representatives, and ensuring customer satisfaction at every touchpoint.

**Responsibilities**:

- Develop and maintain customer service standards, policies, and procedures to ensure consistent and exceptional customer experiences.
- Collaborate with cross-functional teams, such as operations, logistics, and marketing, to ensure seamless order processing, delivery, and communication throughout the customer journey.
- Generate reports on customer service performance, team productivity, and customer feedback to provide insights for business improvements.
- Proven experience in a customer care or customer service leadership role within the e-commerce industry.
- Excellent interpersonal and communication skills, with a customer-centric mindset and the ability to empathize with customers and resolve issues effectively.
- Strong leadership skills with the ability to motivate and inspire a team, fostering a positive and collaborative work environment.
- Familiarity with customer service software and tools, such as CRM systems and helpdesk platforms.
- Analytical mindset with the ability to interpret data, generate reports, and make data-driven decisions.
- Strong problem-solving skills and the ability to handle challenging customer situations with professionalism and composure.
- Ability to adapt to a fast-paced, rapidly changing e-commerce environment.
- Fluency in written and spoken [Language(s)].

If you are a customer-oriented leader with a passion for e-commerce and a drive for delivering exceptional customer experiences, we would love to hear from you. Join our team and contribute to our mission of providing outstanding service to our valued customers

**Salary**: ₹10,400.92 - ₹22,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9872648016

  • Customer Service

    3 weeks ago

    Mohali, India Hamiast recruitment service Full time

    Cars 24 voice CTC: 14k plus insensitive Mode: Work from Office at mohali Cars 24 Chat CTC: 17K / month Qualification: Graduation and 6 months experience in chat process. **Job Types**: Full-time, Regular / Permanent, Fresher Pay: From ₹17,000.00 per month Schedule: - Morning shift - Weekend availability Supplemental pay types: - Commission pay -...

  • Customer Service Officer

    4 weeks ago

    Mohali, India Eminent Consulting Full time

    We are Builder of Repute, having a strong presence in Mohali. We have currently openings for Customer Care Officers preferablly females. A Customer Care Officer will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is...

  • Customer Service Officer

    4 weeks ago

    Mohali, India SRS DIGITAL ZONE Full time

    Required telecaller for office outbound calls **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) - Hindi (preferred) Ability to Commute: - Mohali, Punjab (required) Ability to Relocate: - Mohali, Punjab: Relocate before...

  • Customer Service Officer

    3 weeks ago

    Mohali, India Trinity Solutions Full time

    Position: Customer Care Officer No of Positions: 02 Nos Job Locations: Mohali Industry: Manufacturing Qualifications: Any Graduate Male & female can apply. Salary Range: 15,000 to 18,000 Per Month Skills:, Excel, MS Word and Good communication Fresher & Experienced both can apply. **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: - Day...

  • Customer Service Officer

    2 weeks ago

    Mohali, Punjab, India SRS DIGITAL ZONE Full time

    Required telecaller for office outbound callsEducation: Higher Secondary(12th Pass) (preferred)Experience:- total work: 1 year (preferred) Customer service: 1 year (preferred)Language: English (preferred) Hindi (preferred)Ability to Commute: Mohali, Punjab (required)Ability to Relocate: Mohali, Punjab: Relocate before starting work (required)Speak with the...

  • Customer Service Officer

    4 weeks ago

    Mohali, India Bridging Technologies Full time

    Bridging Technologies is hiring for Client/Customer Service Executive: Experience: 1+ Years Location: Mohali **Job Description**: We are looking to employ an experienced client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner. The client servicing executive’s responsibilities include collaborating with...

  • Customer Service Representative

    3 weeks ago

    Mohali, Punjab, India Integgral Corporate Service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardisation of service delivery. - Selecting and hiring new staff. -...

  • Customer Service Representative

    2 weeks ago

    Mohali, Punjab, India Jobdunia service private limited Full time

    We are hiring for Customer care Executives for Mohali and Chandigarh location.Work form officeRotational shifts and rotational week offsVirtual/Face to face interviewExcellent English communication skills requiredInternational processSalary (Basic 20100/ and Night shift allowance 3000/)Immediate joiners are requiredSalary: Up to ₹23,000.00 per...

  • Office Coordinator

    2 weeks ago

    Mohali, India Integgral Corporate Service Full time

    Responsibilities - Follow office workflow procedures to ensure maximum efficiency - Maintain files and records with effective filing systems - Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.) - Greet and assist visitors when they arrive at the office - Monitor office...

  • Office Coordinator

    2 weeks ago

    Mohali, India Integgral Corporate Service Full time

    Responsibilities - Follow office workflow procedures to ensure maximum efficiency - Maintain files and records with effective filing systems - Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.) - Greet and assist visitors when they arrive at the office - Monitor office...

  • Customer Support

    2 weeks ago

    Mohali, Punjab, India Hamiast recruitment service Full time

    We are hiring for Customer Care profile for Chat process.WORK FROM OFFICE AT MOHALI Qualification 12th required Basic English skills required Experience : Freshers and experienced both are eligible. Salary :10000 in hand. Sitting job Morning ShiftsInterview will be face to face at office in MohaliINTERESTED CANDIDATES CAN CALL OR WHATSAPP Job Types:...

  • Customer Support

    3 weeks ago

    Mohali, India Hamiast recruitment service Full time

    We're hiring for **domestic chat and voice process **in BPO **Work from office** At **Mohali** **10+2 ,undergraduates, graduates, freshers, experienced can apply** SALLARY WOULD BE UPTO **20K (in CTC)** INTERESTED CANDIDATES CAN CALL OR WHATSAPP ON **7087010579** **Job Types**: Full-time, Regular / Permanent, Fresher Pay: ₹20,000.00 per...

  • Customer Support

    2 weeks ago

    Mohali, India Hamiast recruitment service Full time

    **International voice **process at _Chandigarh_ **WORK FROM OFFICE **AT **CHANDIGARH** Interact US based customer to troubleshoot technical issues I**NTERESTED CANDIDATES** CAN **CALL OR WHATSAPP 70870 10579** Eligibilities - **Undergraduates with 6 month of international Bpo experience, fresher graduate, experienced** can apply Ability to quickly and...

  • Customer Support

    3 weeks ago

    Mohali, India Hamiast recruitment service Full time

    Hiring for Banking premium process WORK FROM OFFICE AT MOHALI Salary - 19k ctc 17.8k in hand Graduate fresher, undergraduates with 6 month of BPO experience can apply 6 days working 1 roaster off Rotational shifts *Excellent speaking skills required in English Versant score 5 required Pilot process INTERESTED CANDIDATES CAN CALL OR WHATSAPP ME ON...

  • Customer Care Executive

    2 weeks ago

    Mohali, India Hamiast recruitment service Full time

    **Hiring **for **customer care executive** in **BPO** sector at **MOHALI** **WORK FROM OFFICE** at **MOHALI** **INTERESTED CANDIDATES **CAN **CALL** OR **WHATSAPP** ON _**7087010579**_ Required qualifications - **Undergraduates, graduates, freshers, experienced **both can apply *Have to take inbound or outbound calls SALARY - _**10k to...

  • Customer Service Representative

    3 weeks ago

    Mohali, India Penta IT Solutions Full time

    **CUSTOMER SUPPORT REPRESENTATIVE** **ABOUT THE COMPANY**:Penta IT Solutions Pvt. Ltd. is a leading B2B services company that provides outsourcing insurance services and foreign accountancy solutions. We commit to utilising technology to boost business productivity and conserve time and resources. We offer back-end services such as Foreign Accounting and...

  • Customer Care Executive

    1 week ago

    Mohali, India Hamiast recruitment service Full time

    We're **hiring **for **international BPO **process **Work from office** at **Mohali** **INTERESTED CANDIDATES** CAN **CALL **OR **WHATSAPP** _**70870 10579**_ **Eligibilities** - **Any graduates with experience or fresher graduates** can apply **Salary** would be - _**21k **_- _**32 k**_ ( in CTC) **INTERESTED CANDIDATES** CAN **CALL** OR **WHATSAPP**...

  • Customer Support Agent

    3 weeks ago

    Mohali, India Hamiast recruitment service Full time

    We're **hiring **for **international chat** BPO process **Work from office** at **Mohali** **INTERESTED CANDIDATES** CAN **CALL **OR **WHATSAPP** _**70870 10579**_ **Eligibilities** - **Any graduates with experience or fresher graduates** can apply **Salary** would be - _**33.3 k**_ ( in CTC) **INTERESTED CANDIDATES** CAN **CALL** OR **WHATSAPP**...

  • Customer Support Agent

    4 weeks ago

    Mohali, India Hamiast recruitment service Full time

    We're hiring for **domestic voice process** in **BPO** **Work from office** At **Mohali** **INTERESTED CANDIDATES** CAN **CALL OR WHATSAPP 7087010579** **Any graduates, freshers, experienced** can apply *Age criteria which is required under 35 y SALLARY WOULD BE FOR ENGLISH- **11 to 13k per month** FOR HINDI - **10K per month** **INTERESTED...

  • Us Customer Care Executive

    2 weeks ago

    Mohali, India Integgral Corporate Service Full time

    **Job Title: Customer Care Executive (US)** **Job Summary**: As a Customer Care Executive, you will be responsible for handling customer inquiries, resolving complaints, and providing product/service information to customers. You will ensure high levels of customer satisfaction through excellent service. **Key Responsibilities**: - Handling and resolving...