Call Centre Sq Auditor
4 weeks ago
Role : Call Centre SQ Auditor
CTC : 3 - 4 Lac
JD:
- Good communication skills
- Call monitoring and providing actionable insights
- Through monitoring, a QA analyst should gather information to improve agent performance
- Process product reviews and inform the development team of defects and errors
- Monthly Calibrations with operations team
- Share TNIs (Training Need Indictors) basis the audit observations
- Timely conducting SQ review with operations teams
**Qualification Needed : Graduation / Post Graduation**
**Total Years of Experience : 2 years & above**
**Relevant Experience : min 1 year in Broking Industry**
**Salary**: ₹300,000.00 - ₹400,000.00 per year
Schedule:
- Day shift
- Weekend only
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 2 years (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
**Speak with the employer**
+91 7045178902
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