Customer Service Executive

2 weeks ago


Mumbai, India AdvanIDe India Private Limited Full time

**Job Description - Customer Service Executive**

**Duties and Responsibilities**:

- Provide support to Sales team in India
- Manage order entries and order acknowledgement
- Work closely with Sales, Procurement and Finance team to ensure effective order management and smooth delivery of goods.
- Assist in procurement activities with suppliers
- Inventory control & management
- Communicate with the customers on issues related with the transporter and timely delivery
- Coordinate with warehouse personnel for effective and error free despatch.
- Coordinate with transport agencies on issues related with timely pickup and delivery of material.
- To perform this job successfully, an individual must be able to perform at each step satisfactorily.

**Education and/or Experience**
- Must be a degree holder
- 3-5 years’ experience in customer service
- Knowledge of order management and customer service principles and practices

**Computer Skills**
- Familiar with Microsoft Dynamics Navision
- Awareness of export import terms will be additional advantage

**Other skills**
- Able to work in a fast-paced environment
- Good focus, accuracy and attention to detail is essential
- Strong analytical skills
- Ability to work multitask on daily operational responsibilities
- Service-oriented and a team player
- Should possess good communication skills in English language, both verbal and written.

**Salary**: ₹400,000.00 - ₹800,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Work from home

Schedule:

- Day shift
- Flexible shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service (required)
- total work (preferred)

**Language**:

- English (required)
- Hindi (preferred)



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