Customer Success Executive
3 weeks ago
Job Description - **Customer Success Executive**
**Position Overview**:
**Key Responsibilities**:
**Client Relationship Management**: Develop and maintain strong, long-lasting relationships with assigned clients. Understand their business objectives, challenges, and success metrics.
**Customer Onboarding**:Lead the onboarding process for new clients, ensuring a smooth and successful implementation of our products/services. Provide training and assistance to help clients derive maximum value from their investment.
**Needs Assessment**: Proactively identify client needs and pain points. Collaborate with cross-functional teams to propose suitable solutions and enhancements that align with the clients' objectives.
**Problem Resolution**:Address client concerns, issues, and inquiries promptly and effectively. Act as the main point of contact for issue resolution, working closely with internal teams to resolve problems and prevent recurrence.
**Client Success Planning**:Collaborate with clients to develop and execute personalized success plans. Monitor progress and results, adjusting strategies as necessary to ensure clients meet their goals.
**Usage Analysis**:Regularly analyze clients' product usage and engagement metrics. Provide insights and recommendations to optimize their experience and drive continuous improvement.
**Feedback Collection**:Solicit feedback from clients about their experiences and gather insights for product/service improvement. Advocate for client needs internally to influence product development and service enhancements.
**Customer Advocacy**:Act as a strong advocate for clients within the organization, ensuring their voice is heard in decision-making processes and that their feedback drives positive change.
**Performance Metrics**:Track and report on key performance indicators (KPIs) related to customer satisfaction, retention, expansion, and overall account health.
**Qualifications and Skills**:
- Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent work experience).
- Proven experience in customer success, account management, customer grievance handling also little bit of Sales experience is also plus
- Excellent interpersonal and communication skills, both written and verbal.
- Strong problem-solving and analytical abilities.
- Empathetic and customer-focused approach.
- Ability to manage multiple client relationships simultaneously**.**:
- Familiarity with CRM software and customer success tools is a plus.
- Results-driven mindset with a passion for exceeding client expectations.
- Adaptability and willingness to learn in a fast-paced environment.
**Why Join Us**:
Opportunity to work in a vibrant and collaborative team environment.
Impactful role with the chance to shape clients' success stories.
Exposure to diverse industries and cutting-edge solutions.
Competitive compensation package and growth opportunities.
**Thanks & Regards**
Our Social Media platforms
**Our YouTube Channel: WebCRS - YouTube**
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Paid time off
Schedule:
- Fixed shift
- Morning shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
- Sales: 1 year (required)
**Language**:
- English (required)
- Malayalam (required)
Work Location: In person
Application Deadline: 05/09/2023
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