Customer Success Executive

3 weeks ago


Kochi Kerala, India Webcrstravel Technologies Pvt Ltd Full time

Job Description - **Customer Success Executive**

**Position Overview**:
**Key Responsibilities**:
**Client Relationship Management**: Develop and maintain strong, long-lasting relationships with assigned clients. Understand their business objectives, challenges, and success metrics.

**Customer Onboarding**:Lead the onboarding process for new clients, ensuring a smooth and successful implementation of our products/services. Provide training and assistance to help clients derive maximum value from their investment.

**Needs Assessment**: Proactively identify client needs and pain points. Collaborate with cross-functional teams to propose suitable solutions and enhancements that align with the clients' objectives.

**Problem Resolution**:Address client concerns, issues, and inquiries promptly and effectively. Act as the main point of contact for issue resolution, working closely with internal teams to resolve problems and prevent recurrence.

**Client Success Planning**:Collaborate with clients to develop and execute personalized success plans. Monitor progress and results, adjusting strategies as necessary to ensure clients meet their goals.

**Usage Analysis**:Regularly analyze clients' product usage and engagement metrics. Provide insights and recommendations to optimize their experience and drive continuous improvement.

**Feedback Collection**:Solicit feedback from clients about their experiences and gather insights for product/service improvement. Advocate for client needs internally to influence product development and service enhancements.

**Customer Advocacy**:Act as a strong advocate for clients within the organization, ensuring their voice is heard in decision-making processes and that their feedback drives positive change.

**Performance Metrics**:Track and report on key performance indicators (KPIs) related to customer satisfaction, retention, expansion, and overall account health.

**Qualifications and Skills**:

- Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent work experience).
- Proven experience in customer success, account management, customer grievance handling also little bit of Sales experience is also plus
- Excellent interpersonal and communication skills, both written and verbal.
- Strong problem-solving and analytical abilities.
- Empathetic and customer-focused approach.
- Ability to manage multiple client relationships simultaneously**.**:

- Familiarity with CRM software and customer success tools is a plus.
- Results-driven mindset with a passion for exceeding client expectations.
- Adaptability and willingness to learn in a fast-paced environment.

**Why Join Us**:
Opportunity to work in a vibrant and collaborative team environment.

Impactful role with the chance to shape clients' success stories.

Exposure to diverse industries and cutting-edge solutions.

Competitive compensation package and growth opportunities.

**Thanks & Regards**

Our Social Media platforms

**Our YouTube Channel: WebCRS - YouTube**

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- Fixed shift
- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- Sales: 1 year (required)

**Language**:

- English (required)
- Malayalam (required)

Work Location: In person

Application Deadline: 05/09/2023



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