Customer Support Executive
1 month ago
Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.
- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
- Analyzing and reporting customer data to devise new strategies or update the existing ones
- Making appointments that fit into the schedule of the client and the customer.
- Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
- Assisting them if they are facing a problem and troubleshooting it.
- Ensuring the customer has a positive experience with the company.
- Fostering a healthy relationship between the client and the customer.
- Overseeing timely delivery and payment of sales orders.
- Handling all Voice and Non-Voice Processes in BPOs & Call center.
**Requirements**:
Good communication skills
Negotiation Skills
Graduate degree
**Salary**:
200000 - 300000 LPA
Application Deadline: 09/02/2024
**Job Types**: Full-time, Permanent
**Salary**: From ₹150,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Paid time off
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (preferred)
Ability to Commute:
- Raipur, Raipur, Chhattisgarh (preferred)
Work Location: In person
**Speak with the employer**
+91 9039683267
Application Deadline: 25/02/2024
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