Soft-skills & Process Trainer

20 hours ago


Gurgaon, India Elite Crew Consulting Full time

**Responsibilities**:

- Need to handle NHT batches, train, assess and coach until OJT and upon success handover to the operations team
- Provide soft skills, sales & process training to NHT batches
- Organize, Plan and Implement monthly cyclic activities including fresher training, monthly tests
- To work with Managers/TLs/SMEs to consistently improve new employee training material and procedures
- To monitor employee productivity and quality, and provide training when required
- To design, create and deliver effective development-training programs within time and budget constraints
- Assist Quality & Operations team to enhance & improve employee skillsets to deliver results and performance
- Work towards grooming personality and improving skills of new and existing employees
- Training, should Possess a variety of skill sets including time management, multi-tasking, interpersonal, problem-solving ability, conflict management, presentation skill, communication and listening skills, leadership skills, team building. adaptability to move through changes
- To get effectively cross trained on various areas of the industry and become competent, as required by team and department strategy
- Conduct skills gap analysis to identify areas of improvement
- Prepare training outlines, scripts, expected results, evaluation and related materials
- Participate in strategic planning sessions to design learning and development strategies and roadmaps
- Innovative training techniques to make training more effective, fun and interactive

**Ideally, you should have**:

- Have minimum of 2 years of leading training sessions/lead instructors/classroom training delivery experience within a training session environment or equivalent.
- Proficient in MS Office (esp. PowerPoint); e-learning software is an asset
- Excellent communication, presentation, demonstration and facilitation skills
- Technical experience to coordinate the development, maintenance, and implementation of training schedules, outlines, plans, and lessons.
- Graduate/ Post Graduate degree in English/Communication /Humanities with relevant certification courses for soft skill trainers.
- A team player who is supportive, flexible, and ready to take on additional tasks.
- Highly organized, detail-oriented, patient & action-oriented with an ability to work with across teams and supervisors.
- Responds positively to feedback and respects diverse point of views.
- Willing work on a shifting schedule and on holidays as needed
- Certification (e.g. CPTD) is an added advantage
- Understanding of effective teaching methodologies and tools

**Salary**: ₹45,000.00 - ₹50,000.00 per month

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (required)
- Soft Skill Trainer: 2 years (required)
- International voice process: 2 years (required)
- Sales Trainer: 2 years (required)
- Technical support Trainer: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

**Speak with the employer**
+91 7506336998


  • Soft Skills Trainer

    7 months ago


    Gurgaon, India AB recruitment solution private limited Full time

    Hiring Soft skill trainer in bpo package upto 5.5Lpa need good exp as soft skill training night shifts **Job Types**: Full-time, Permanent **Salary**: ₹40,000.00 - ₹50,000.00 per month **Benefits**: - Flexible schedule - Health insurance - Internet reimbursement - Leave encashment - Life insurance - Provident Fund Schedule: - Night shift -...

  • Soft Skills Trainer

    1 week ago


    Gurgaon, India Narayana Group of Educational Institutions Full time

    Need soft skills trainer for NARAYANA GROUP OF SCHOOLS for the following location schools: PALAMVIHAR GURGAON, FARIDABAD 77, FARIDABAD 87, GHAZIABAD, SEC37C, GREATER NOIDA & LUCKNOW **Salary**: ₹22,000.00 per month **Benefits**: - Leave encashment - Provident Fund Schedule: - Morning shift Ability to commute/relocate: - Gurgaon, Haryana: Reliably...


  • Gurgaon, India Narayana Group of Educational Institutions Full time

    Need soft skills trainer for NARAYANA GROUP OF SCHOOLS for the following location schools: PALAMVIHAR, MG ROAD, MANESAR, SOUTH CITY, FARIDABAD, GHAZIABAD, SEC37C GARAULI and LUCKNOW **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Leave encashment - Provident Fund Schedule: - Morning shift Ability to commute/relocate: - Gurgaon,...

  • Training Officer

    1 month ago


    Gurgaon, India K.R. Mangalam University Full time

    Job Title:- Soft Skill TrainerRoles and Responsibilities: -Creating and developing appropriate learning materials like presentations, handouts, case studies, practical assignments, and self-assessment assignments.Defining appropriate learning methodologies and approaches, content, and evaluation strategy.Updating training materials based on the needs of the...

  • Training officer

    1 month ago


    Gurgaon, India K.R. Mangalam University Full time

    Job Title:- Soft Skill TrainerRoles and Responsibilities: -Creating and developing appropriate learning materials like presentations, handouts, case studies, practical assignments, and self-assessment assignments.Defining appropriate learning methodologies and approaches, content, and evaluation strategy.Updating training materials based on the needs of the...

  • Soft Skills Trainer

    7 months ago


    Gurgaon, India Aseup Full time

    Voice & Accent Training. Can also present advisors with Excellent Communication but should have managed batches and trained on Soft skills and Grammar. Only from International BPO. Soft skill training **Salary**: ₹500,000.00 - ₹550,000.00 per year **Job Types**: Full-time, Regular / Permanent Pay: ₹500,000.00 - ₹550,000.00 per...

  • Soft-skills Trainer

    20 hours ago


    Gurgaon, India SOTI Inc. Full time

    SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI is an industry leading global organization with a growing presence in the India technology market. Our India team leverages our partner network of including such partner relationships...


  • Gurgaon, India 365Care Full time

    Trainer Duties & Responsibilities: Medical knowledge will be added advantage Previous experience in training for English language is also an added advantage Develop and implement training for the staff Coordinate, develop, and participate in ongoing training Promote team building by actively participating in staff development Provide necessary training,...


  • Gurgaon, India IGT Solutions Full time

    Position : Process Trainer |IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure...


  • Gurgaon, India Virohan Private Limited Full time

    **Roles and Responsibilities** - Classroom delivery of readymade English and soft skills content to improve their job readiness - Organizing extra-curricular activities for student’s overall development - Conduct timely student assessment and social profiling - Minimize student dropouts and timely address all student grievances - Motive and counsel...


  • Gurgaon, India IGT Solutions Full time

    Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to...


  • Gurgaon, India IGT Solutions Full time

    Position : Process Trainer |IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure...


  • gurgaon, India IGT Solutions Full time

    Position : Process Trainer |IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure...

  • Process Trainer

    7 months ago


    Gurgaon, India Legpro Consultants Pvt Ltd Full time

    look for Immediate joiner only Job description - *Process Trainer* - Conduct NHT training sessions for new hires - Conduct training sessions for new and current processes - Conducting Refreshers Process Knowledge & certification - Training Standardization - Any New Initiative Ensure successful execution of training needs - Measure program training...

  • Process Trainer

    7 months ago


    Gurgaon, India AVA Placement Services Full time

    **HIRING FOR INBOUND SALES PROCESS TRAINER FROM US MARKET ONLY** JOB LOCATION: GURUGRAM SALARY: upto 60 K + CAB+Meal+5Days **JOB DESCRIPTION : PROCESS TRAINER** Conduct NHT training sessions for new hires Conduct training sessions for new and current processes Conducting Refreshers Process Knowledge & certification Training Standardization Any New...

  • Process Trainer

    2 weeks ago


    Gurgaon, India nexus consulting solutions Full time

    We are looking for a Process Trainer to join our team and help our agents become proficient in the domestic process. The Process Trainer will be responsible for designing and delivering training programs to ensure that all agents are able to perform their jobs efficiently and effectively. **Responsibilities**: Design, develop, and deliver process training...

  • Process Trainer

    7 months ago


    Gurgaon, India iN Technologies Full time

    look for Immediate joiner only Job description - Process Trainer Conduct NHT training sessions for new hires Conduct training sessions for new and current processes Conducting Refreshers Process Knowledge & certification Training Standardization Any New Initiative Ensure successful execution of training needs Measure program training...

  • Process Trainer

    3 weeks ago


    Gurgaon, India Policybazaar.com Full time

    Job Description – Sales TrainerLocation – GurgaonExperience – 3+ Years of experienceJob ResponsibilitiesIdentifying the training needs across levels & conducting Refresher Training for the employees to improve productivity.Coordinate training schedule, set up, creation of training materials and follow-up.Training new employees in areas including sales...

  • Process Trainer

    7 months ago


    Gurgaon, India Teleperformance Full time

    _**Please find the below details**:_ - Training employees on Banking/Credit Card related processes - Should have Good communication skills and facilitation skills. Should have understanding on Trainer KPI’s such as Throughput, FPY (First Pass Yield), TNA (Training Need Analysis), TNI (Training Need Identification) etc. Shift : US Shift timings Work...

  • Process Trainer

    1 day ago


    Gurgaon, India Teleperformance Full time

    _**Please find the below details**:_ - Training employees on Banking/Credit Card related processes - Should have Good communication skills and facilitation skills. Should have understanding on Trainer KPI’s such as Throughput, FPY (First Pass Yield), TNA (Training Need Analysis), TNI (Training Need Identification) etc. Shift : US Shift timings Work...