Soft-skills Trainer

7 months ago

Gurgaon, India SOTI Inc. Full time

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

SOTI is an industry leading global organization with a growing presence in the India technology market. Our India team leverages our partner network of including such partner relationships as Google, Apple, Microsoft and many more. SOTI India’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. If you are eager to prove your understanding of Software Developer Skills, your strong problem solving abilities in a fast paced environment and you are willing to learn, then this position offers numerous growth opportunities and long lasting career with SOTI.

**Responsibilities**:
'-> Create modules and presentations on soft skills and cultural awareness.
- Analyze the Coaching / Training needs of the agents & support them in delivery.
- Participate in call calibrations to ensure consistent scoring & feedback delivery approach.
- Conduct Compliance, Communication & Process Awareness sessions for new hires and BQ’s.
- Support floor Training Initiatives: Resolution & Communication Trainings etc.
- Accountable for achieving individual training performance metrics.
- Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (mock calls, cultural sentiments etc)

Qualification:
'-> Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
- Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) strong communication skills, both written and verbal
- Proficient in Microsoft Office, Powerpoint & Excel
- Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
- Self-starter, sense of urgency, and works well under pressure
- Strong attention to detail
- Sense of professionalism and ability to develop good relationships
- Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee._

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