Customer Support Executive

3 weeks ago


Pitampura Delhi Delhi, India URJA MOBILITY Full time

**Key Responsibilities**:

- **Customer Assistance**:

- Provide accurate information, troubleshoot issues, and resolve complaints promptly.
- **Problem Resolution**:

- Identify and address customer concerns effectively and escalate unresolved issues to the appropriate team/department.
- Follow up with customers to ensure their problems are resolved and they are satisfied.
- **Customer Relationship Management**:

- Build and maintain strong relationships with customers by understanding their needs and expectations.
- Gather customer feedback and provide insights for service improvements.
- **Documentation and Reporting**:

- Maintain a detailed log of customer interactions, inquiries, and resolutions in the CRM system.
- Prepare regular reports on customer service activities, issues, and feedback.
- **Collaboration**:

- Work closely with internal teams (sales, technical, or operations) to resolve customer issues effectively.
- Participate in training sessions to stay updated on product knowledge and processes.

**Key Skills Required**:

- Excellent communication skills (written and verbal) in [Languages: English, Hindi.
- Empathy, patience, and a customer-first attitude.
- Strong problem-solving and conflict-resolution skills.
- Basic computer skills and familiarity with CRM tools or ticketing systems.
- Ability to manage multiple tasks and work under pressure.

Pay: ₹10,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person



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