Customer Happiness Ambassador
2 weeks ago
Permanent contract
- Part-time
- Entry Level
- No level of education required
- Customer Services Manager
**Preferably women sport enthusiast**:
**Mission**:
**Profile**:
- To deliver best-in-class service and go out of your way to find solutions and make our Decathlon users delighted.
- To ensure complete ownership of customer issues and guarantee end-to-end satisfaction with our services.
- To collaborate with various teams within the ecosystem of Decathlon to identify optimal solutions for our customers
- To prepare key reports to stakeholders to help derive better actions on the floor for continuous improvement
- Sound mind on Conflict Management
**Skills**:
Problem Solving
empathy
continuous improvement
Patience
ANALYTICAL SKILLS
active listening
effective communication
persuasiveness
persistenet
promptness
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