Officer/executive - Customer Service, Security &

1 month ago

Surat, India Indigo Airlines Full time

**Officer/Executive - Customer Service, Security, Ramp
**Job Location **- Surat

**Date of Interview **- 26th May, 2023

**Registration Time **- 8:00 AM to 10:00 AM (Request to please reach the venue on time for a smooth process).

**Interview Time **- 10:00 AM to 2:00 PM

**Interview Venue**:

- Ginger Hotel, Off Dumas Road, Near ISKON Mall, Piplod, Surat, Gujarat 395007

**Mandatory Documents required during interview. (Both Original & Photocopy)**

**1. CV**

**2. PAN Card**

**3. Adhaar Card ( with Address)**

**4. Passport ( with Address)**

**5. Educational Documents - 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.**

**Eligibility Criteria**:
**1. Educational Qualification**:

- **For Freshers**:
**a) **For Customer Service **- Graduation

**b) **For Security - **Graduation

**c) **For Ramp - **Graduation

**a) **For Customer Service **- 1+ years of Experience Graduation

**b) For Security - **1+ years of Experience Graduation

**c) For Ramp - **12 pass or Diploma

**a) **For Customer Service **- 12 pass or Diploma

**b) For Security - **12 pass or Diploma

**c) For Ramp - **12 pass or Diploma

3. **Desired Skills**:Good Communication Skills **, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.

4. Airport Operations Experience Preferred.

5. No Visible Tattoo marks/ body art

**Requirement**:
**A. Mandatory Requirements**:
**a) For Customer Service **- Good Communication, Pleasing Personality

b) **For Ramp **- Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

**B. Preferable Requirement**:
**a) For Customer Service **- Well versed in Customer Dealing

b) **For Ramp **- Load & Trim License, 12th Science Background

**Job Description -**

Customer Service
- Job purpose:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:
Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.

Departures
- Attend the pre - flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.

Arrivals
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.

Post flight departure
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

Ramp
- L&T & LO certification preferred
- Confirm the ETA of the flight from OCC or System (Navitaire).
- Take the bay no. from Apron and convey it to all the stations on R.T.
- Ensure that you are at the bay D-20 mins with all the equipment's required.
- Note down the Touch down and Chocks and convey it on R.T.
- Align the ramp properly.
- Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
- Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
- Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
- After departure make sure that all the equipment's are sent back to the transport yard.
- Fill the ramp filling.
- During the flight ensure everyone is smooth, safe and flight is on time.

Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.

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