L1/l2 Support

Should have 1 -2 years of experience in FCR and FCC ApplicationLogging of new incident tickets service requests in IT helpdesk tool for issues reported through call or emailMonitoring of tickets logged through ticketing toolFirst Point of Contact and entry point for Business User’s Incidents and Service RequestsMonitoring of mass incident tickets and...

Job DescriptionThe L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business users....

Unity Infotechhas multiple opportunities inMicrosoft .NETand is hiring for the following roles for itsBanking ,FinTech&Paymentspractices:Software Engineer (ASP.NET, .NET Core, MVC, Angular)Software Engineer (.NET Support - L1, L2, L3)WorkLocation : Kochi/Cochin, INDStart Date : ImmediateJob OverviewWe are seeking an experienced and highly skilled .NET...

Unity Infotech has multiple opportunities in Microsoft .NET and is hiring for the following roles for its Banking, FinTech & Payments practices:- Software Engineer (ASP.NET, .NET Core, MVC, Angular)- Software Engineer (.NET Support - L1, L2, L3)Work Location: Kochi/Cochin, INDStart Date: ImmediateJob OverviewWe are seeking an experienced and highly skilled...

Unity Infotech has multiple opportunities in Microsoft .NET and is hiring for the following roles for its Banking , FinTech & Payments practices:Software Engineer (ASP.NET, .NET Core, MVC, Angular)Software Engineer (.NET Support - L1, L2, L3)Work Location : Kochi/Cochin, INDStart Date : ImmediateJob OverviewWe are seeking an experienced and highly...

:  Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with infrastructure service...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

Job DescriptionPSC Software®’s ACE® platform is a revolutionary electronic Quality Management System (eQMS), electronic Document Management System (eDMS), Learning Management System (LMS), and Inspection Management System. The ACE® platform is designed to streamline and simplify complex business processes. With its highly configurable, workflow-based...

**App Support - L1** Experience: 6 months -2 years Maintaining, monitoring and troubleshooting 24x7 mission critical production systems. Ensure monitored parameters are in order and solve/escalate in case of anomalies. Ensure backups are maintained and scheduled jobs are completed. Provide insights and feedback to the engineering and product...

**Profile**: DB Support - L1 **Exp**: ***2 to 4 years **NP**:0-15 days **Location **:Gurgaon **Detailed JD**: **Knowledge, Skills, and Abilities Requirements: List unique knowledge, skills, or problem-solving requirements.** *** - Database Performance and Tuning - Hardware analysis (Disk I/O, Network I/O, Processors, Memory) - Database Configuration...

Apply for ISP System Support L2, Career Progress Consultants in Delhi ,Delhi/ NCR for 2 - 5 Year of Experience on

Job Description• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions• In charge of the inventory of all the Applications used in the company as well as regular check of Active and...

Apply for ISP System Support L2, Career Progress Consultants in Delhi ,Delhi/ NCR for 2 - 5 Year of Experience on TimesJobs.com.

Python Support EngineerFull TimeJob Code: T-78941 |India20 positionsRequired Experience3 - 10 YearsSkillsPython Support EngineerJob DescriptionUnderstand end-to-end business requirements, system integrationsRoles & ResponsibilitiesUnderstand end-to-end business requirements, system integrations.Work with application users on L1 issuesWork with various...

Description:This position provides the second level of support to end users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for network, desktop, and server problems. Should be able to handle issues related to all systems,...

Min 1-1.5 yrs. of experience on Avaya voice Platform. - 24 - 7 support - Monitoring and providing break fix services to DHL offices in Chennai. - Configuration of extension and Agent ID. - Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices. - Should know how to take trace. - Providing technical support to end user on Avaya...

Position - Support Manager (Salesforce)Location - Mumbai (Powai)Experience : Minimum 5+ YearsQualifications : Master’s or Bachelor’s degree in computer science or equivalent; ITIL certification will be added advantagePrimary Responsibilities:L1 and L2 Support to CRM & ITSM end users.Resolving day to day queries of the end userCoordination with support...

Our client Netskope is looking for a Senior L1 Support Lead who can Reduce customers’ production operational anxiety to near zero, Collaborate with our solutions architects and engineering team to provide resolution to customer incidents, Develop knowledge base articles that would help our customers accelerate time to resolution of previously identified...

Responsibilities:Provide advanced technical support for specific applications/systems, serving as the escalation point for complex issues from L1 support.Analyze and troubleshoot intricate technical problems, conduct in-depth root cause analysis and implementingeffective solutions or bug fixes toensure optimal system performance.Collaborate closely with L1...

We are hiring for t ,Genesys IVR-SFDC Integration using APIsMember profile detailsAuthenticationIntelligent RoutingCTI for Agent Screen Pop up.Genesys Voice mail to Email Integration for auto ticketing.Customized UI for Wrap up codes integrated with SFDC.Genesys- Fi-Serve Integration using Audio codes SBC & ATA.Phone banking over WAN / SIP Cloud.Forward and...