Associate, Channels Client Services

6 months ago

Gurugram Haryana, India S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 07
**Business Segment**: Market Intelligence

**The Team**: You will join a global, collaborative, and professional team where you will be able to gain broad knowledge within the financial world and beyond and work with expansive datasets including Market data, Fundamental data, ESG, Ratings, and more

**The Impact**:
You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industries we cover.
You will integrate into a group with high expectations and can expect to have a significant impact on our customers’ experience.

**What’s in it for you**:
You will start in a frontline role working with multiple levels of the team.
Due to frequent interactions with sales and product management, this is a highly transparent role with potential for growth outside the department.

**Responsibilities**:
Respond to inquiries for data feed and cloud service clients.
Improve your technical expertise with User Acceptance Testing (UAT), MS Excel, and SQL.
Provide professional, timely, quality support of our feed-based products.
Recording accurate and timely tracking of client issues within our Client Relationship Management system (Salesforce).
Documentation of newly found solutions and product updates.
Collaboration with internal teams across the global organization to answer client concerns, and route improvement requests and sales leads.
Staying current on existing and newly developed product offerings.

**What We’re Looking For**:Basic Qualifications**:
Minimum of Bachelor’s degree in Finance, Business, Accounting, Economics or related field.
Experience in Outlook, Word, and PowerPoint.
Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement.
Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask and prioritize effectively.
Team-player mentality with collaboration skills.
Flexibility for changes in a dynamic environment.
Advanced Excel experience.
Desire and aptitude for continuous learning.

**Preferred Qualifications**:
0-2 years working experience in a finance or data related position.
Knowledge of investments including private equity, public equity, fixed income, ETF’s, mutual funds, commodities, etc.
SQL experience.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps keep you energized for your time on.

**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.

**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

**Beyond the Basics**: From

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