Customer Relationship Executive
4 months ago
Answering phones, responding to customer questions and assisting with customer issues.
- Handling customer concerns and complaints.
Provide feedback to sales department on customer complaints or any other issues that may affect Customer satisfaction
- Informing customers of upcoming promotions or deals.
- Fixing appointments based on the availability of customers.
- Capture customers feedback and co-ordinate with workshop for resolution of customer complaints.
- Coordinate with sales consultants and delivery process coordinators to ensure 100% preparations for new vehicle delivery.
- Prepare arrangements for gifts, bouquets, flowers, photograph during delivery process
- Ensure the customer satisfaction for future retention and business provide the customer with primary information and solutions on product and services to meet his needs and desires.
- Being the first point of contact for the customer, responsible to provide primary information about services to meet their need
**Job Types**: Permanent, Full-time
**Salary**: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- What is you current location? ______
**Education**:
- Bachelor's (preferred)
**Experience**:
- automobile: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 8264022392
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