Marketing and Customer Service Executive

3 days ago

Ernakulam, India SIBAS Full time

**About Us**

SIBAS is an innovative and fast growing Consulting, Strategy and Resource service provider that aims to assist clients with high-level tasks that require technical knowledge, experience, skills and expertise. Our purpose is to make business and state sustainable. We focus on delivering high quality service to our clients, giving them access to the best talent, better utilisation of their resources and reduce costs. We serve a diverse group of clients, ranging from health, marketing, Information technology and telecommunication. We have invested in and created a working culture that upholds our purpose and core values, nurtures personal and professional development and encourages collaboration and unity.

**About the Role**

The position of Marketing and Customer Service Assistant plays a pivotal role in assisting one of our Australian based client with managing and growing the marketing activities as well as customer service assistance. This role will be reporting to the Directors. The day-to-day responsibilities will include:

- Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc.)
- Be first point of contact, answering customer enquiries about medical products sold by the client.
- Coordinate with internal and external creative team to develop marketing and communication materials.
- Draft newsletters, blogs and other external communication materials.
- Create content for social media and manage social media platforms.
- Proactively create newsworthy content for website and SEO activities.
- May need to write contents on product descriptions using medical descriptions.
- Working alongside the core team to deliver outcomes that promotes repeat orders and recommendations of their company.
- Other ad hoc requirements.

**About You**
- Proven experience as marketing specialist or similar role.
- Prior experience working with companies in the medical industry - medical equipment manufacturers, pharmaceutical etc.
- Understanding and knowledge about medical products are highly desirable.
- Educational experience in Marketing or Administration background.
- Exceptional communication and writing skills.
- Proven skills in project management, social media, stakeholder management.
- Well-organized and detail oriented.

**What we can offer you**

At SIBAS we believe that the people we employ are the key to our success. We are committed to fostering a diverse and inclusive culture of opportunity to reflect the communities within which we operate. We offer many benefits to our staff including:

- Opportunity to work with an international client.
- An attractive remuneration package.
- Work-life balance (Monday to Friday).
- Diverse and inclusive workplace with a friendly and supportive team.
- Excellent facilities and attractive location.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Social media marketing: 1 year (preferred)
- Customer relationship management: 1 year (preferred)
- Content creation: 1 year (preferred)
- Pharmaceutical sales: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person
- Health insurance

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