Customer Service Representative
3 weeks ago
**Key Responsibilities**:
- Manage a high volume of inbound/outbound calls from both current and prospective customers who are calling to avail our services or ask questions about the same.
- Easily navigate through our CRM and other portals.
- Using basic sales techniques, understand customer's needs, receive all required information and sell our services.
- Capture customer's details and create orders in CRM.
**Core Competencies required**:
- Qualifications
- Bachelor's degree or equivalent
- Previous experience - Minimum 2 years of experience in providing customer service or sales in a call center.
- Effective oral and written communications skills.
- Good customer service skills; must be passionate about delivering quality service and making a difference in the customer experience
- Ability to listen attentively, solve problems creatively, create win-win situations with internal and external customers
**Salary**: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (required)
**Speak with the employer**
+91 9289350021
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