Seller Support Associate, Assr

7 months ago

Bengaluru, India ADCI - BLR 14 SEZ Full time

1+ years of customer service experience
- Speak, write, and read fluently in English
- Experience with Excel
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

**Job summary**:
**Key job responsibilities**:

- **Basic qualifications**:

- Excellent written and verbal communication. Along with English, this role also requires communicating in Hindi. - Demonstrates effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues. - Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. - Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

Preferred qualifications

**Education**: Any Graduation (other than BE, BTech and MBA Freshers)
- Language: English and Hindi
- Experience within a customer service environment preferred. Desire to expand skills into new areas.
- Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
- Committed seller advocate, drive process & tool improvements.
- Enthusiasm and strong self-motivation.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Embrace constant change with flexibility and good grace.
- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
- Demonstrates effective communication, composure, and professional attitude
- Exemplary performance record, particularly with regard to quality & productivity
- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

Internal job description
Loop competencies
- Basic qualifications

**Basic qualifications**: - Excellent written and verbal communication. Along with English, this role also requires communicating in Hindi. - Demonstrates effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues. - Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. - Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

Preferred qualifications

**Preferred qualifications**: Education: Any Graduation (other than BE, BTech and MBA Freshers) - Language: English and Hindi - Experience within a customer service environment preferred. Desire to expand skills into new areas. - Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail. - Committed seller advocate, drive process & tool improvements. - Enthusiasm and strong self-motivation. - Strong prioritization and time management skills, with a high degree of flexibility. - Embrace constant change with flexibility and good grace. - Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. - Demonstrates effective communication, composure, and professional attitude - Exemplary performance record, particularly with regard to quality & productivity - Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

Bangalore, KA, IND
- 1+ years of driving process improvements experience

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