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Agm- Customer Service
1 week ago
**Hiring For AGM- Customer Services**
**Role: Customer Retention - Voice / Blended**
**Industry Type: Travel**
**Department: Customer Success, Service & Operations**
**Employment Type: Full Time, Permanent**
**Role Category: Voice / Blended**
We are hiring for the position of AGM- Customer Service for a reputed company in the Travel Sector based out in Noida.
**Job Requirements**:
1. Drafting, implementing, and executing policies and procedures to facilitate a Quality Customer Service Experience.
2. Handling a proficient Customer Service team, training and grooming them to resolve customer issues.
3. Coach and mentor new joiners.
4. Dealing with day-to-day customer queries across various touch points and addressing sensitive customer queries on priority.
5. Handling complex customer issues and providing expert assistance to resolve them.
6. Capturing the voice of customers and getting the issues addressed from different touch points.
8. Working with the Cross Functional team.
9. Continuously improving Customer service KPIs Analysing, Monitoring and publishing regular reports on Customer service performance metrics.
**Alternatively, you can also call at
9355155481 for any query or to know more about the role and responsibilities.**
**Best Regards**
**HR Team**
**Country Holidays Travel**
Pay: ₹60,000.00 - ₹100,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 10 years (required)
- Customer service: 10 years (required)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Noida, Uttar Pradesh (required)
Ability to Relocate:
- Noida, Uttar Pradesh: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91
9355155481
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